5 Diana Aguilar - 2 months ago
The staff is super nice! We especially want to thank Luis and Ruperto for helping us after American Airlines lost our bags. Ruperto assured us AA would return our bags. Luis shuttled us to the gate. It is ironic that the hotel staff know more about the airline policies than the employees of the airline. We really appreciate your help and sympathy during this frustrating situation. God bless both of you! The hotel is beautiful and the bed and pillows are very comfortable.