City Centro Ciudad de México

4 Nicole Bonfiglio - 3 months ago

We booked a standard king room, and it was very nice. The staff is helpful and the roof top terrace is beautiful. The pool was great, and the food on the roof was also good, however a little pricey. Rafael who works on the roof is such a nice guy!! We really enjoyed our stay here. The only downside is that we got into the hotel at 7 am and had to wait until 3 pm to check into our room, which was a big bummer. Overall, my boyfriend and I had a great stay, and you can't beat the price (especially for such a central location!!)

1 Michael Armour - 4 months ago

I made a reservation for May 27 2022 to May 30 2022. My reservation was through Travel Point for the hotel City Centro Ciudad de Mexico. After a 9 hour flight from the United States. I arrived on May 27, my room's air condition and my sister's room's air condition were not working. My room personally was hot. I called 3 times that night because I was unable to sleep due to the temperature in the room. The next morning. My room's air conditioner and my sister's air-conditioner were giving out hot air. Spoke to the front desk, the engineer came to fix my sister's room. However, my room was still hot. We missed our tour due to the wait for the room to be corrected. We left for 7 hours to come back to find that my room's air condition was not working. I asked to speak to the manager, and he/she was not present. I asked to speak to the manager on the phone, the manager would not talk over the phone. I asked to be moved to another room and was told there was no room available. The manager offered to give us a drink for our trouble. 2 days of air conditioning issues for 2 rooms to only be offered 2 drinks: very insulting. Besides I don’t drink alcohol. I asked for a refund or be moved to another (sister/brother hotel) and the manager refused to approve. I was told I would need to pay for my own room if I leave.

Meanwhile, someone was sent to my room to confirm that room's air condition was not working. The service person confirmed that my room was hot. By this time, I missed my dinner reservation. They finally decided to move me to another room. I am not happy with the service and how the manager was not present. The hotel lied about not having another room and the inconvenience of missing my tour and dinner reservation. The hotel staff was friendly, but the manager handled this wrong. For the hotel to be so trendy and nice, this service was not worth it. I should have been refunded at least for those 2 days or at least compensated for my sister and I trouble and not just offered a couple of drinks. As we speak, the room now has working air conditioning, but they kept controlling the room temperature. The room was too cold at night. Every time I turned it off, the office turned it back on. This was another night of not resting due to the regulation of the temperature in the room controlled by the Front Desk. Ridiculous.

Ridiculous.

3 Aehaab Alm - 6 months ago

Lovely small hotel making the best out of its space. The staff are friendly and always trying to help.

Their daily operation needs a proper polish. The gaps are many, and it would turn into a mean review if I would start to write everything down. I would think their level of service would benefit if they followed a checklist and a floor manager who confirmed that everything was accomplished.

You will quickly understand my thoughts when you hear the (oh, I forgot) for the 3rd time or see dishes left in the corridors for two days.

Three stars for location and staff friendliness.

5 Alex Simmonds - 7 months ago

The hotel is in the perfect location as a base to explore the city. The rooms are modern and well designed and the whole hotel has a unique feel (particularly in the hallways and lobby area) that makes the place stand out from other similar hotels. Also the view over the city from the rooftop terrace is very impressive. Would not hesitate to stay here again.

1 Chris Wright - 4 months ago

Edit: DO NOT STAY HERE. Updating my rating for staff to a 1 star. Since writing my review, the hotel has since asked booking.com yo remove my review as I didn't stay at the hotel. The reason I didn't stay at the hotel is THE HOTEL WAS OVERSOLD.

Pros: None.
Cons: The hotel was overbooked and they did not have rooms left when I arrived at midnight for my reservation I guaranteed with a credit card months in advance. This is an absolute joke and any hotel that places both their customers and customer service agents in this type of position should be beyond ashamed. DO NOT BOOK THIS HOTEL if you actually want to show up and have a room ready.

1 LINDA PENA - 4 months ago

Disappointed!! Reservations were made 2 weeks in advance. We arrived to the hotel Friday night at 8pm to check in but the hostess reported the all rooms were booked, they had no rooms available for the rest of the weekend. We were left without a room late at night with our kids. We had to search for available hotels late at night. This is unprofessional, never has this happened with any other hotel line. Be cautious when booking here.. they are difficult to get a hold of on the phone.

1 Jenny Morales - 5 months ago

We made a reservation here for this weekend and when we arrived for check in they told us they no longer had rooms available as if we were doing a walk in. They over booked the hotel and denied my reservation Even though it was made months in advanced. Me and my mom were looking forward to staying here as we've heard some good things about the place, but it turned out to be a terrible experience and a headache. They did walk us over two doors down to Punto MX to make a reservation there and I would definitely recommend Punto MX over city Centro!