BelAir Unique Mexico City WTC, Trademark by Wyndham

2 The Safari Channel - a week ago

Location for any kind of sight seeing is bad. There are some restaurants nearby and the world trade centre, if that is where you need to be. Having the basin in your room instead of in the bathroom just doesn't cut it for a four star hotel. I could wash my hands while in bed. Internet is so slow I felt like I time warped back to a dial up connection. The whole hotel feels dark and warn out. Decor is dated and uninviting. Carpets in the hallways should be ripped out. The curtains in the restaurant felt like the were in need of a deep clean. Breakfast had scrambled eggs I wouldn't feed my pets. No other eggs to order available. No bacon or sausage. Few Mexican hot choices but limited and not that great tasting. Pastry, yoghurt and fruits were good as was the coffee. Service staff were very friendly and attentive. Not sure how it achieves a four star rating?

1 Ana Maria Posada - 4 months ago

The hotel doesn’t do AC maintenance, it’s a mess. This hotel is an old building and the AC system doesn’t work, neither in standard rooms or executive rooms.
I have to come to CDMX every six months and last year I booked a standard room and had issues, they changed my room and again the AC didn’t work.
This year I decided to take the executive room and the same thing happens. I asked to change the room and I got another executive room with the same issue. I set the AC at 8 am in 68 F and when I returned at night my room was in 78 F. It’s ridiculous. I’m leaving tomorrow.

4 Kyle Morrison - 3 years ago

The rooms are ok. It seems strange the room has a computer in it? Much of the furnishings are older. The staff is very friendly and the room service and restaurants are great.

Outside of an update, which is currently taking place, this hotel is a great value and located in an area of the city that offers many options within walking distance.

1 leon divers - a year ago

No heat in king suite for 2 nights Cooks could not get our food order right, after 3 tries (both Breakfast u0026 Dinner) Xavier up front was the only bright spot in our visit. U guys need competent help badly.

3 Daniel Martinez - a year ago

I can’t understand how a hotel of this size can’t figure out internet access to rooms. Fire IT team who set up or hold whoever okayed not having sufficient access points.

Could hardly check email on my work trip

5 Armando Vázquez - a year ago

Very nice and comt hotel. I'm not into the decoration style, it's kind of old but the staff were very helpful and nice. The room is very comfortable. The breakfast was not that good but service was excellent.

5 Veronica McNamara - 3 years ago

Excellent and very cordial treatment of all the staff specially miss Sandy the general manager of Holiday Inn. Everything's awesome clean, the beds so comfortable, the pillows are not stinky. This is my favorite place to stay with my family and friends. Thank you for your excellent service.