Visitante Car Rental

5 Marylou Patari - 4 months ago

We rented a minivan so we could drive to Cancun and pick up family including grandchildren. Excellent customer service, vehicle was perfect for our needs. I believe they even went and bought a brand new infant car seat for our use when we weren’t happy with the one they had available. Great company!

5 Alejandro Fiore Naranjo - 10 months ago

(Translated by Google) Excellent attention and service! Very good, I called on December 20 and they still had cars, and everything seemed excellent. In addition, when I returned it the next day they returned the deposit, super reliable! I will repeat without a doubt, greetings from Spain !!!

(Original)
Excelente atención y servicio! Muy buenos, llamé el 20 de diciembre y tenían aún coches, y todo me pareció excelente. Además, al devolverlo día siguiente me regresaron la fianza, súper confiables! Repetiré sin duda, saludos desde España!!!

5 Luis DeLaTorre - 2 months ago

(Translated by Google) I share my experience, in particular with a person named Harold, he is an excellent rental promoter, resolute, efficient, friendly. I would always rent again.

(Original)
comparto mi experiencia, en particular con una persona de nombre Harold, el es un excelente promotor de renta, resolutivo, eficaz, amable. volvieria a rentar siempre.

5 Gibran Mendoza Ramírez - 11 months ago

(Translated by Google) Very good service, fast.
They serve very well and quickly.
The car I used was in excellent condition.

(Original)
Muy buen servicio, rápido.
Atienden muy bien y rápido .
El auto que utilice estuvo en excelentes condiciones.

1 carlos ancona - 5 years ago

(Translated by Google) To whom it may concern this is a complaint and opinion about my contract
# 0431. In my first phone contact, I requested a vehicle for seven days, but the day I went, Saturday the 14th, Miss Fatima Echeverria May said she had everything ready and took charge. My wife repaired that we would only need it until Thursday the 20th, six days not seven, but she said that the charge had already been made and it could not be canceled and she would have to request a refund. I clarify that he was notified even without leaving the vehicle from the premises. Two days later he called us to notify us that we would only get the 50% penalty. She clarified that the policy of penalization and reimbursement is not included in the contract, nor was the young lady aware of said policy. Today we returned the vehicle without any problem before three in the afternoon, when my wife arrived she asked the young lady that since it was not in the contract mention of penalties to write it in a note. She tried to add it to the contract at that time and my wife insisted that she do it in a separate note since it was not originally in the contract, this caused apparent annoyance on her part. My wife pointed out her negative attitude and she responded rudely. When my wife mentioned that she was disgusted with the treatment, she called her (my wife) "despot and arrogant", my wife told the grocery store that she was a bad employee and her customer service was poor and we would not rent again in the company, to which she replied "thank God". Then I ended up calling her ungrateful since, according to her, she did us the favor of renting the vehicle...
Already the part of the reimbursement went into the background with the offenses and lack of respect towards the clients that we had never encountered in our lives. My particular complaint is for the offensive treatment towards my wife, this employee is a rude person, without knowledge of how to treat clients and who leaves a bad name and representation to the company.

Att Carlos O Ancona and wife Maria M Rodriguez Arcovedo

We await any comments from you to check if the customer is really being listened to...

(Original)
A quien corresponda esta es una queja y opinion sobre mi contrato
# 0431. En mi primer contacto por telefono solicite un vehiculo por siete dias pero el dia que fui el sabado 14 la senorita Fatima Echeverria May dijo tener todo listo y se hizo el cargo. Mi esposa reparo que solo lo necesitariamos hasta el jueves 20, seis dias no siete, pero ella dijo que el cargo ya se habia hecho y no se podia cancelelar e hiba a tener que solicityar el renbolso. Aclaro que se le notifico aun sin salir el vehiculo del local. Dos dias mas tarde nos llamo para notificarnos que solo obrtendriamos el 50% por penalizacion. Aclaro que en el contrato no esta incluido la politica depenalizacion y renbolso, ni la senorita tenia conocimiento de mencionada politica. Hoy retornamos el vehiculo sin ningun problem antes de las tres de la tarde , al llegar mi esposa le pidio a la senorita que como no se encontraba en el contrato mencion de penalizaciones que lo escribiera en una nota. Ella trrato de anexarlo al contrato en ese momento e insistio mi esposa de que lo hiciera en nota aparte ya que originalmente no estaba en el contrato, esto causo aparente molestia de su parte. Mi esposa le hizo notar su actitud negativa y ella respondio con groceria. Cuando mi esposa menciono que estaba disgustada con el trato , ella la llamo ( a mi esposa) "despota y arrogante", mi esposa ante la groceria le dijo que era una una mala empleada y su atencion al cliente era deficiente y no volveriamos a rentar en la compania, a lo cual ella respondio "gracias a Dios". Luego termino llamandola desagradecida ya que segun ella nos hizo el favor de rentarnos el vehiculo...
Ya la parte del renbolso paso a segundo plano con las ofensas y falta de respeto hacia los clientes que nunca en nuestras vidas nos habiamos encontrado. Mi queja en particular es por el trato ofensivo hacia mi esposa, esta empleada es una persona mal educada, sin conocimientos de como tratar a los clientes y que deja un mal nombre y representacion a la compania.

Att Carlos O Ancona y esposa Maria M Rodriguez Arcovedo

Esperamos algun comentario de su parte para comprobar si de verdad se escucha al cliente ...

4 JR SMART DOORS - 2 years ago

(Translated by Google) They tend well, but when you send the car for service and they charge you to accommodate a hopper that they also remove, that charge does not seem correct to me.

(Original)
A tienden bien, pero cuando mandas a servicio el coche y que te cobren por acomodar una tolva que también quitan, no se me hace correcto ese cobro.

5 pablo leal - 9 months ago

(Translated by Google) Excellent service and attention from all staff. Thanks a lot.

(Original)
Excelente servicio y atención de todo el personal. Muchas gracias.