2
Claudia Rojas -
8 months ago
We visited this restaurant for 2 days in a row 25th and 26th of December, 2021.
POSITIVE: The food was good. Our group of 5 enjoyed all the food but, our favorites were the Sopa de Lima (lime soup) and the cheesecake. The staff was attentive and the place has a good atmosphere.
NEGATIVE: Everything is very overpriced. On the second day that we visited, we were truly disappointed to learn that the tip is included in the bill without the customer's knowledge nor consent. We only learned this because we were calculating the bill amount and our waiter, Gael, told us: "If the amount is not correct it's because the 15% tip is included". I appreciate the "honesty" but I think the only reason why he told us is because we were already doing the math. We were truly appalled. The night before our bill was almost 3000 mxn (with a 15% tip included) and we left our waiter at the time, Valerio, another 15% tip and he did not tell us that the tip was already included. He shamelessly got a 30% tip. It is outrageous! I have nothing against leaving a reasonable tip (for a good service) but this was a rip off. We are definitely not going back to that place.
About the crafts: The guys that sell the crafts and textiles are just the middle men. Everything is super overpriced. They told us it was exclusive and it turns out it's exactly the same thing that you can find everywhere in Merida. They just charge more because they are inside the restaurant. I wonder how much of the ridiculous amount of money they sell the pieces for actually goes to the artisans.
BOTTOM LINE: I don't recommend this place because even though the food is OK they are dishonest. If you still want to eat there, do yourself a favor and check the bill. Don't feel obligated to leave a tip.