2
Adriana Caballero -
10 months ago
The hotel is clean and in a great place because is downtown. I had an accident trying to hold a bottle of water with gel balls which was sitting in the bar. The bottle fell and broke. I was very impressed as to how can that bottle be there (for years as a front desk employee said) and fall so easily by just almost touching it. It was a completely 100%accident but we told I guess the manager we could pay for it which I could not believe he accepted right away. We end up paying $500 pesos for a bottle that fell by accident just by touching it. It was actually standing on a light vase that was smaller in diameter than bottle.
Also. I would like to mention bartender was extremely rude. He never asked or care about this bottle breaking in front of where I was sitting, never asked if I was ok or if something had happened to me , he was very upset and like mad at us,. only one person concerned was a guest near me. Like I said, even after we argued they ended up charging us $500 pesos and losing a customer. Can’t believe