Holiday Inn & Suites Leon Plaza Mayor, an IHG Hotel

1 박써니 - a week ago

it wasn't a pleasant stay, the front desk staff couldn't communicate in english at all, they offered us a booking for breakfast next day (that was already included in our reservation) but still they charged it again after checking out. The room was very comfortable and clean, but were lack of amenities. At breakfast it was the same communication trouble to order food, it would be a plus if they could speak at least basic english. Not thinking in coming back.

0 Crial19 - a year ago

The most amazing staff I've ever encountered!
The staff at the front desk were professional, courteous, resourceful, always with a smile on their face.
The breakfast staff were fast, efficient, and made us feel at home. They made sure we had enough food, our table was clean, and made sure we were comfortable.
Housekeeping staff left our room clean, tidy and stocked with what we needed.
I love that they have a self serve laundry machine, so helpful, especially with this pandemic. I was able to have clean clothes and not store dirty clothes in my suitcase.

5 41017 ROBERTO GUADALUPE ACOSTA ORTIZ - 4 months ago

The place is very nice, the bedroom is very confortable and the gym have the necessary tools for still be fire.

0 Mona - a year ago

Where to start … the main thing was the customer service! Everyone was super nice, friendly, helpful! Room was nice, clean, quite.. we slept and rested. We had room service and we loved the food! Quality and value was a 10! But the ones thing I want to share is the most important, one night I had a massage appt as I was leaving the hotel a storm broke loose! I mean the sky was falling or it felt that way. The staff was quick to help me get there without getting wet, but what happen is that I dropped my purse! When I got to the spa I realized I didn’t have it. I called the hotel and a friend that just happened to stop by and they found it . One of their stuff brought it to me! Now that is unusual. Thank you HOLIDAY INN for making us feel safe. We will definitely comeback.

4 SD - a year ago

Great experience. Very clean, quiet (though one can hear some plumbing noise), nicely appointed, well equipped gym, pool and good service. Underground parking as well. All you need for a pleasant hotel visit. The bed was slightly lumpy, but otherwise everything was proper. Well done.

0 FalconXP - a year ago

First time staying in this hotel I’m absolutely impressed with the staff and their work to ensure your stay is as expected. Always cordial and friendly. Fast check in and clean rooms. I especially requested my room not be close the elevator and was assigned to a nice room. Underground parking safe and easy access. Very close to major shopping mall and the headquarters for my company. I highly recommend this hotel.

5 Carol Brown - a year ago

Best service ever! The maid service was amazing! They changed the sheets and towels every day, often fashioning towels into swans, elephants and other animals. They decorated my bed for my birthday. Really cute. Everything we needed was in the room. No missing water, washcloths, etc. They gave us plenty of extra water, shampoo and coffee packs. They even gave us a small fridge upon request. The concierge and doormen were very helpful. Not only did they secure reasonably priced taxis, but they arranged for a doctor to meet me in the hotel lobby to administer the covid 19 test required to enter the US. The facility is modern, comfortable and clean. The restaurant is ok, not the best but adequate. There is a popular Japanese restaurant next door, however. The hotel bar is fine. The location was perfect for my friend’s dental needs. We sometimes made the half hour walk to the city center, but often took a 100 peso (US$ 5.00) cab ride.