Kinsui Express

2 Cesar Reveles - 2 years ago

The worst service. Ladies at the cashier seem to be in a bad mood all the time and this is suposed to be an "express sushi". I had no one ahead of me waiting for their order and they took like 25 mins to make one single roll.

3 Lupe Sandoval - 3 years ago

It's sushi was not that great. The taste was lacking freshness. No presentation whatsoever. No ginger or wasabi offered. When you order any battered rolls, make sure you specify or else you may get breaded rolls (empanisado) instead of tempura battered rolls. Big difference. Price was ok for what you get. Rolls were 60% rice 35% fish or whatever it's supposed to be of and 5% whatever the cutting board had left from the previous order. It would greatly benefit then to have real plates even if they need to go collect them at the food court.

4 Ruba Rivera - 3 years ago

My taste buds have a better party every time I go there. They have lot of items to choose from.

5 Luis Flores - 3 years ago

Great atmosphere at a good price.

1 travel mexico magico - a year ago

(Translated by Google) I have visited this place several times. And regularly it is acceptable, today I took the disappointment of my life. I ordered a traditional shrimp ball, but I didn't even have one. A maruchan soup has more shrimp. And I ordered extra Tampico and to top off the bad experience because I only had a muddy one of it, and the eel sauce was not even apart. Really, if you are going to offer this type of food, at least make an effort to provide good service. The worst rice ball I have ever eaten and they still charge you 20 pesos for the extra which is not even worth it. Many food businesses are in crisis right now and providing decadent customer service at this time is the best they can do.

(Original)
He visitado este lugar varias veces. Y regularmente es aceptable, el día de hoy me lleve la decepción de mi vida. Pedí una tradicional ball según con camarón pero de camarón no tenía ni siquiera uno. Tiene mas camarón una sopa maruchan.y pedi extra Tampico y para rematar la mala experiencia pues solo tenía una embarrada de este, y la salsa de anguila ni siquiera estaba aparte. De verdad si van a ofrecer este tipo de comida por lo menos hacer un esfuerzo por dar un buen servicio. La peor bola de arroz que he comido y todavia te cobran 20 pesitos por el extra que ni siquiera vale la pena. Muchos negocios de alimentos sufren alguna crisis en estos momentos y darle un servicio decadente a los clientes en este tiempo es lo pero que pueden hacer.

1 Leslie Hernández - 7 months ago

(Translated by Google) Terrible customer service by the cashier who currently works.
I went on a Thursday afternoon, I asked the lady for rice balls without shellfish (since I am allergic) she told me that they only had the chicken one available, so I agreed to ask for it, later I ordered a tempura ball for dessert (it was promotion day) the lady took the order, did not confirm the order and proceeded to charge me. When picking up my order, I ate my chicken rice ball and when I was about to eat my tempura ball I realized that it is not what I requested since it was a ball with seafood, I went to the counter to tell him about the error in my order to the young lady, to which she answered me in a very arrogant way that I had ordered that and that she confirmed it, I told her that on several occasions she never confirmed it and she replied: "Don't talk to me like that, I'm not going to return anything"... I asked to speak to a supervisor and a young man in a gray kitchen uniform approached (I don't know if it really was a supervisor) he told me that he couldn't refund my money and that the tempura ball I had requested was not available ( something that I was never told when I placed my order) I told him that if he does not have what I requested, please give me a refund of my money, to which he refused, it should be noted that while I was talking to him, the lady cashier did not stop to interrupt to justify ar your mistake blaming me.
I felt more sorry for those present that the lady who with a terrible attitude answered me in a tone that could already be heard at a certain distance, continued blaming me and the "supervisor" just lowered his eyes. The solution in the end was that they would give me a "chicken ball in compensation for all the show that I had to put up with" I definitely did not accept such a thing since it is well known that in many places when they have this type of incident, in the kitchen they make a thousand and some things to give you a lousy product (in revenge) for what happened, in the end I didn't want to continue being part of the show for those two, I left emphasizing that they have lousy customer service. I lost my money (which is not much anyway) but definitely nobody is here to give it away for people without common sense, arrogant and incompetent. And not to mention the quality of their food in general. Second time I occupy and definitely last.

(Original)
Pésimo servicio al cliente por parte de la cajera que actualmente labora.
Acudí un día jueves por la tarde, le pregunté a la señorita por bolas de arroz sin mariscos (ya que soy alérgica) me indicó que solo tenían disponible la de pollo a lo que accedí a pedirla, posteriormente pedí una bola tempura como postre (era día de promoción) la señorita tomó la orden, no confirmó el pedido y procedió a cobrarme. Al recoger mi pedido, consumí mi bola de arroz de pollo y cuando me disponía a comer mi bola tempura me percato de que no es lo que yo solicité ya que era una bola co mariscos, me acerco a mostrador a comentarle el error en mi pedido a la señorita a lo cual me contesta de forma muy prepotente que yo había ordenado eso y que ella me confirmó, le dije que en varias ocasiones que en ningún momento me confirmó y me contesto: "No me estés hablando así, no te voy a devolver nada"... solicité hablar con algún supervisor y se acerco un joven con uniforme de cocina gris (desconozco si realmente era algún supervisor) me indicó que no podía hacerme devolución de dinero y que la bola tempura que había solicitado no estaba disponible (cosa que en ningún momento se me dijo cuando hice mi pedido) le dije que si no tiene lo que solicité por favor me hiciera la devolución de mi dinero, a lo que se negó, cabe destacar que mientras hablaba con el la señorita cajera no paraba de interrumpir para justificar su error culpandome.
Me dio más pena a mi con los presentes que la señorita que con pésima actitud me respondía en un tono que ya podía escucharse a cierta distancia me siguiera culpando y el "supervisor" solo bajara la mirada. La solución al final fue que me darían una "bola de pollo en compensación por todo el show que tuve que aguantar" definitivamente no acepte tal cosa ya que es bien sabido que en muchos lugares cuando se tienen este tipo de incidencidentes, en cocina hacen mil y un cosas para entregarte un producto pésimo (en venganza) de lo ocurrido, al final no quise seguir siendo parte del show por parte de esos dos, me retire haciendo hincapié que tienen un pésimo servicio al cliente. Perdí mi dinero (que igual no es mucho) pero que definitivamente nadie esta para regalarlo por personas sin sentido común, arrogantes e incompetentes. Y ni hablar de la calidad de su comida en general. Segunda vez que ocupo y definitivamente última.

3 Mar Lug - 8 months ago

(Translated by Google) The girls who serve are very friendly or at least that's how they were with me, but I didn't like the food very much. The sushi is very filling they gave me a lot of rice, crabs, etc. And that's good, but I didn't like the taste of the sushi, nor the rice. I didn't complain about the crabs because they were very tasty, but not the rest. Maybe I wouldn't buy there again, besides the sodas are expensive, a Sprite was sold to me for 25 and it was the 600ml one. I have to mention that the price of the dishes are very accessible.

(Original)
Las muchachas que atienden son muy amables o al menos así fueron conmigo pero la comida no me gusto mucho. El sushi es muy llenador me dieron mucho arroz, cangrejos, etc. Y eso es bueno, pero el sabor del sushi no me gusto, ni el arroz. No me quejó de los cangrejos porque estaban muy ricos, pero lo demás no. Tal vez no volvería a comprar ahí, aparte las sodas son caras, una Sprite me la vendieron a 25 y era la de 600ml. Tengo que mencionar que el precio de los platillos son muy accesibles.