Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4 Ivette Rodriguez - 4 months ago

I loved this hotel, but I will add the caveats that you might want to consider while staying here. I'd consider this place a semi party to party hotel. I came with a bunch of girlfriends so we had a great time! They play music at the pool and there's a little club on the 3rd floor, but only goes until midnight. I didn't make it to Level 18 because we had excusions planned during the days and it's not open at night, so keep that in mind when planning. The diamond club might had been worth it if we spent all our vacation at the hotel, but since we didn't, I wouldn't recommend. The food wasn't too bad - I had some steak from steakhouse and it was decent (not mind blowing) but still good flavor. The buffet was good too - lots of stations for everything. If you're going to get room service, consider that the snacks will be small portions (maybe order 2). The drinks were great. You can literally order anything you want, but nothing top shelf unless you want to pay more. The service was great - everyone was really helpful and nice. The rooms were super cute! A great view of the water if you get a beach facing view and the beds and pillows were fine. Overall, great trip! I'd definitely come here again and really just stay at the hotel and enjoy the proximity of the beach and great swim up bar.

3 Shauntrice Jones - a month ago

Stayed here for a much needed reset from life and for the most part I enjoyed my stay. This property is right on the beach and you will have access to beach chairs with great views that are plentiful. I did not have Diamond Club access but outside of being able to get a drink at the rooftop pool and not receiving premium liquor, I couldn't tell the difference; service was provided at the beach for both food and drinks.

Pros:
Breakfast buffet had several food options and a wide variety of fruit.
Rooms are big and spacious, oceanfront view is a breath of fresh air.
Vibe Team did a great job keeping everyone engaged (Evelyn and Angel were fantastic)!

Cons:
Pool closes at 7 pm daily.
My room was cleaned even when I had the do NOT service sign on the door.
Beach is shared with many other resorts including some that are family friendly.
Jamil at the front counter during the night shift, should definitely receive additional training on customer service as this was one of the unpleasant experiences I had during the stay.
The food is okay. The sports bar was really the only place to get food past 9 pm.
Everything but the steak was good at the steak restaurant, not sure how the steakhouse cant make steak? That was very interesting. During my meal, I saw several other guest with steak issues and not eating it as well so it wasn't just me.

5 Roshni K - 7 months ago

Stayed at Royalton Chic late January 2022 for a birthday getaway.

Overall the hotel was fantastic, beautiful views, great friendly staff, amazing beach and facilities.

Our butler Teresita was fantastic, very helpful and sweet.

The diamond club rooms are very spacious and the bed is large and comfortable.

Food and drink selection was great. The buffet was fantastic with a huge variety of cuisines and different options every day. The only restaurant that we didn't enjoy too much was the Agave restaurant, we found the buffet Mexican food more varied and flavoursome.

Cocktails are slightly on the sweet side however the bar staff will make drinks to your requirements. I also recommend bringing your own straw as they don't provide due to environmental reasons.

Entertainment was great, every evening they have different shows/music.

There were a few things that could be improved to fit a 5* experience:
- Pillows were not up to par, they were flat and not comfortable compared to the bed
- Room often had a sulphurous smell which I assume is from the water system
- Towels and bedding often felt damp
- Only 5 lifts for the entire building of 16 floors, some of which had water leaks when it rained so they didn't work, making it a challenge to get around the hotel

5 Dilly H - 2 months ago

I stayed at this hotel for a week in June and it was absolutely amazing. The rooms were massive with two sinks and a big balcony. Comfy beds. Charging ports TV everything. The hotel staff were lovely . Pool was lively everyday and bar staff were continually making drink. Sea is beautiful and blue. The food shops are just exceptional there is a cute coffee shop that serves ready made sandwiches ice cream coffees biscuits chocolates it’s not all just buffet menus. The hotel is huge and so clean. Everything is done on a wristband so no key cards needed. Hotel has a rooftop that has parties everyday . So many restaurants, you can walk to the strip. Good excursions you can book through hotel. One of the best hotels I’ve stayed in.

4 Sherry S - 2 months ago

Things that were great… lots of food and bars to keep you full! Room and view beautiful and shower in the room was the best!! Things I think could use improvement… entertainment, nightly shows were disappointing, pools shut down at 7pm and hotel seemed ghostly quiet and we didn’t find anything to do. If there was things to do If would be nice for the hotel to tell you about them. Some of the staff were less then friendly (mainly pizza place and ice cream place). Most though, especially bar tenders were great! Also our waiter at Asian restaurant was fantastic. All in all we had a great time!

5 Jeffrey Walters - 4 months ago

I had a wonderful time all of the staff was friendly from Henry at the door to Sandra our butler she was the best. Edgar was also amazing he worked in the diamond area he treated me like family he was very genuine and polite. Gabino was very kind and attentive he was always smiling and happy. I'm sure I'm missing a few people but the staff truly made my stay worth it. My room was amazing only down fall would be that when I ordered room service (only dinner) it came cold and or old the breakfast was pretty good. But the sky bar had amazing food and the have a huge buffet. The food at the grill was super fresh and good. The salsa at the bar restaurant was thee best. Great selection of souvenirs at the shops and very affordable.. I have them a 5 because 4.75 wasn't available.

5 John Conroy - 6 months ago

Amazing. Amazing. A great all-inclusive. Great food. Excellent service. Simply beautiful. Our butlers Eduardo and Liliana are not only *fantastic*, but also amazing souls. I’m so thoroughly thrilled with my vacation ???? (they DO need to fix the elevators. The left and right sides are not networked together, so everyone hits both sides, and makes the already-not-enough elevators twice as slow. That’s the only negative. Still well worth it!!)