GoMéxico

1 Brenda Trejo - 2 months ago

Worst Customer service I've ever experience. They booked a tour when I clearly told them I didn't what to leave my resort and when I returned the car they made fun of my mother and dropped us off at the wrong terminal made us take out all our luggage and left. I would never recommend them to anyone in this world. GO MEXICO IS A JOKE! Don't use them! You are better off using any other car rental with good customer service.

2 Dhei Sonio-Absalon - 5 years ago

Avoid booking online reservation from this company!! Trust me you don't want to go through what I had to go through booking tours from their website--SAVE YOURSELF FROM A HEADACHE. I booked this agency for CHICHEN ITZA TOUR and XELHA ADMISSION and had a horrible experience! I had no problem with the tour or the admission but my problem was BOOKING THEM. I usually don't write bad reviews but this company gave me too much headache and inconvenience that I don't want any one else to experience the same.

I booked two tours online and got an email that I have to send them back a credit card authorization form AFTER they already charged my bank account. I was a little bit skeptical but since I've used them with my first trip to Cancun (had no problem), I thought that okay I'll give them a try again. Anyway, so I sent them back the CC authorization form along with a picture of my CC and later on got an email that couldn't accept it b/c I didn't mark the CC on the designated area. I emailed them back saying that they have an instruction on the email that if I couldn't mark the CC then I can send them a copy of my CC and which I did, but they still did not accept it. So, I tried to mark my CC and didn't get a respond from them, I decided to give them a call and check on my reservation. The lady said from the phone told me that everything was good and I should receive a boarding pass within a couple hours. So I waited.. couple hours happened and no boarding pass. I decided to email again and no answer until the next day I got an email from "Limber Ortiz" who told me that I need to send the authorization form again with the CC impression in the requested area and he said, "Please try to make the same signature as the one in your ID" So I tried again and this time, I took pictures of the form instead of scanning them. So no response again, so I called the agency again and was told by a lady that EVERYTHING checked out and just need to send boarding pass within couple hours. I waited again.. so this exchange of emails and phone calls with the same response from Limber saying that I need to send CC form again and another lady on the phone saying everything was good happened for about 6 times until we finally got to Cancun and still had no boarding pass for our tour.

I ended up talking to Limber on the phone (finally) the day we arrived in Cancun and he told me that I could go to their office and they will print the boarding pass. I was so pissed off that I told him that I understand that this is bank policy, but he can't keep telling me that my CC form wasn't approved and I would call and a lady would tell me that everything was fine and will get a boarding pass within couple hours because it is such a inconvenient! I asked him if him and that lady are working at the same company because it is ridiculous that they were saying both different things u0026 needs to get their things straighten out!

We ended up taking the bus from our hotel to their office and finally got the boarding pass. I really wanted to cancel the tour from them BUT they had already charged my account since the beginning and it would take time to put the money back to my account plus I didn't want to deal with them any more because it might be worse cancelling tours with them.

Anyway, I advise you not to book online tours from them. I have friends u0026 family who will be coming to Cancun and I was going to refer this agency to them but after this experience, I will NEVER EVER book with them again nor refer them to any of my family u0026 friends.

1 Ernie Lemus - 5 years ago

DO NOT BOOK WITH THESE SCAM ARTISTS!!
We Booked A 2 Day Tour With Em For A Family Of 5. First We Waited Almost 2 Hours To Get Picked Up At Our Hotel, The Driver Doesn't Even Exit The Bus He Just Pulls Up And Yells Out Your Name. Then We Still Had To Make About 4 Additional Stops At Other Hotels To Pick Up Other People. So When We Finally Made It To Tulum The Tour Guide Told Us To Meet At The Meeting Spot. So We Showed Up 20 Minutes Earlier And Come To Find Out That The Tour Bus Left Without Us. So We Called The GoMexico Office And They Basically Told Us That It's Our Problem And That We Would Need To Find Our Own Transportation To The Next Destination And There Was No Guarantee That The Tour Guides Would Wait For Us To Get There. They Also Told Us A Bunch Of Lies That Didn't Even Make Sense For The Reason That They Left. The 2 Day Tour Cost Us Over $900 And They Told Us That Good Luck Trying To Get Our Money Back. So We Ended Up Paying A Taxi $100 To Take Us Back To Our Hotel And When We Asked For Any Type Of Reinburstment They Kept Saying That It's Not Their Fault. On Our Way To The Hotel The Taxi Driver Was Telling Us How This Happens All The Time, That Once They Get Your Money They Really Don't Care. My Advice Would Be That If You're Gonna Book Any Type Of Excursion Or Tour That You Book It With Your Hotel Because They Are Responsible For Taking You And Bringing You Back To Your Hotel. 0 Stars!!

1 Wendy Yang - 6 years ago

Never ever book with this tour. It is a huge scam to grab your money. They spend about 30 minutes talking about (incorrect) history, and the rest of the time (we went on a 13 hour Chichen Itza tour in Tulum, Mexico) making horribly annoying commentary. When we complained, the incredibly crass guide shamed us on the microphone and was racist to us. It was the worst day on our trip and the worst tour we have ever experienced traveling.

The trip was all about driving us to tourist trap gift shops. At the end, they even harrassed everyone to tip them. It was awful. DO NOT TAKE THIS TOUR.

1 Kazi Ahmed - 6 years ago

We were picked up from our hotel at 7:10am u0026 got back to the hotel at 9:30pm. I felt that the tour was very unorganized. We spent more time in shopping areas than eating u0026 sightseeing. The tour guide Luigi was throwing his best sales pitches throughout the day. It was obvious that he is in some types of commission agreements with these shopping center owners. As soon we entered the bus Luigi started talking u0026 his nonstop talking continued from 7:30am to 2:00pm and belive me I am not exaggerating. There's a difference between from providing informative information u0026 being annoying. He was just being annoying. After stopping for a quick lunch, he started talking again. Towards the end of the tour, he started demanding tips. Vey unprofessional.
Chichen Itza is a great historical place u0026 it's a must see tourists spot, but avoid this go mexico tour company.
Kazi

1 Fabrice W - 5 years ago

Waited 1.5 hours for our tour to Tulum but the car did not show up. They told us to wait another 10 minutes because the car was stuck in traffic then admitted they messed up our reservation and no car was coming for us. Unreliable, avoid them at any cost!!

5 Poly - 5 years ago

We lost a cupon but fortunately, they canceled it just in time and gave us a new one :D and just in a few hours