Banco BBVA

1 Dmitri Plotnikov - 2 months ago

Don’t waste your time. They are super slow and rescheduled my appointment to open the bank account for next day

1 Luis Ángel Mendez Hernández - 3 months ago

(Translated by Google) Terrible service from the banks in this city now they want to serve you in line and everything by cell phone, one explains that you want to be served inside but now they want to have terrible service in line if they could I would give them -5 or -10 stars but they don't give that option and not only in that bank is the 2/o that only leaves much to be desired

(Original)
Pésimo servicio de los bancos de esta ciudad ahuevo quieren atenderte en la fila y todo por celular, uno le explica que quiere que lo atiendan adentro pero ahuevo quieren atener en la fila pésimo servicio si pudiera les Daría -5 o -10 estrellas pero no dan esa opción y no solo en ese banco es el 2/o que nomás dejan mucho que desear

4 Aurora Leon - 2 months ago

(Translated by Google) Clean, empty, with hygiene measures. ATMs work, easy parking. In general, all good.

(Original)
Limpio, vacío, con medidas de higiene. Funcionan los cajeros, estacionamiento fácil. En general, todo bien.

1 Daniela G - 7 months ago

(Translated by Google) Today we went to have my boyfriend open an account at Bancomer, everything took a long time. On top of everything, unprofessional, the lady who attended him was super even, making jokes about his marital status and very out of place. The ideal in a bank is to try to do the procedures quickly and treat customers with respect, limiting themselves to professional treatment.

A shame that they allow their account executives to have that treatment.

(Original)
Hoy fuimos a qué le abrieran una cuenta a mi novio en Bancomer, todo tardo muchísimo. Encima de todo, poco profesionales, la señorita que lo atendió fue súper igualada haciéndole bromas de su estado civil y muy fuera de lugar. Lo ideal en un banco es que se intente hacer los trámites rápido y que se trate a los clientes con respeto, limitandose a un trato profesional.

Una vergüenza que permitan que sus ejecutivas de cuenta tengan ese trato.

5 Luis Miceli - 9 months ago

(Translated by Google) A lot of people come like In every bank, the first impression is that they treat you badly like any bank. Perhaps due to sanitary measures or because the girl who attends you at the entrance is unfriendly, her features and character are like any bank. Unfortunately.... But always There is the light at the end of the tunnel and you will be able to find Miss Sofia, unlike her, she has a super character, super cute, friendly, helpful, willing to help you with your needs, always with a smile at all times. I hope they always choose a profile like hers, thanks.

(Original)
Llega mucha gente como. En todo banco la primera impresión es que te tratan mal como cualquier banco .tal vez por medidas sanitarias o por qué la chica que te atiende en la entrada es poco amigable sus facciones y carácter son como cualquier banco.lamentablemente .... Pero siempre está la luz al final del túnel y podrás encontrar a la señorita Sofía a diferencia ella tiene un super carácter super lindo amable servicial dispuesta ayudarte a tus necesidades siempre con la sonrisa en todo momento . Ojalá siempre elijan un perfil como la de ella gracias.

1 Xcaria - 7 months ago

(Translated by Google) Horrible service, as they have an order of attention that they give you a card and a place to sit to go in order, and they jumped me 3 times passing people who arrived after me, they are supposed to have an order of attention that not even they respect.

(Original)
Horrible servicio, según tienen un orden de atención que te dan ficha y lugar donde sentarte para ir en orden, y me saltaron 3 veces pasando a gente que llegó después que yo, se supone que tienen un orden de atención que ni ellos respetan.

1 Humberto Delgado - 2 years ago

(Translated by Google) Terrible bank, two experiences in different branches, with the excuse of Covid having two and up to three "executives" directing clients outside and they do not allow the space allowed inside the branch. And a single "executive" attending paperwork. On my last visit and it was the last because I preferred to leave there with the cash in hand than to return or wait, I waited two hours in line and observed how they handle the quota so as not to work a minute after 4 pm returning people from two in the afternoon and at the end rejecting 10 people who had more than two hours in line because it was already 4 pm, being that inside there were 9 seats available in 9 rows of course because of the covid. I asked the "director" to come out and explain, of course she never showed her face, and inside the branch I saw that it was a person of the 4th age so no need to argue, poor man.

Under the pretext of Covid there is no customer service.

I will report these actions to Condusef, we will see what proceeds, please spread it on your social networks so that people take action on the matter and do not leave, we must make things change.

(Original)
Pesimo banco, dos experiencias en distintas sucursales, con la excusa de Covid tienendos y hasta tres “ejecutivos “ dirigiendo clientes afuera y no permiten el cupo permitido dentro de la sucursal. Y un solo “ejecutivo” atendiendo tramites. En mi ultima visita y fue la ultima porque preferí salir de alli con el efectivo en la mano que volver o esperar, espere dos horas en fila y observe como manejan el cupo para no trabajar un minuto después de las 4 pm devolviendo gente desde las dos de la tarde y al final rechazando 10 personas que tenían mas de dos horas en fila porque ya eran las 4 pm siendo que dentro se quedaron 9 asientos disponibles en 9 filas por supuesto por aquello del covid. Pedi que la “directora” saliera a explicar , por supuesto nunca dio la cara, ya dentro de la sucursal vi que era una persona de la 4ta edad así que ni para que discutir , pobre.

Con el pretexto de Covid no hay ningún servicio al cliente.

Reportare estos manejos a Condusef , veremos que procede, favor de extender en sus redes sociales para que la gente tome cartas en el asunto y no se deje, debemos hacer que las cosas cambien.