2
Santiago Cor -
3 years ago
I'm a huge Applebee's fan, everytime I go to the US I make sure I stop at one of their restaurants. The food was good as always, the service... Not so much.
The bathrooms were not clean (lunch service was about to start so you'd think they'd be ready for service), the bin was full of papers and the soap dispenser had no soap.
We were assured kids didn't pay throughout the month by the hostess but she forgot to mention that one table could not have two promos at the same time. The adults had the 2x1 burger and therefore my son had to pay. I don't mind the "no two promos in one sitting" policy. It's their policy and I respect it, but we specifically asked about it and the hostess made no mention about it.
When it was time to pay, it took them a long time to charge us because the waiter was nowhere to be seen. Granted maybe he was having lunch because we saw him eat something but they could have given us another waiter, there were plenty of employees available at that time.
Don't rate it one star because the food was good and the kid's area was taken care of by an extremely nice lady. Kudos to whomever hired her. Our waiter Alejandro was nice and extremely polite, just wish someone would take over while he's having lunch.