4
Nathalia Rosas -
3 months ago
(Translated by Google) BAD EXPERIENCE IN THE ARCHIVE AREA! I went to affiliate my father with my insurance and two women assisted me in the Archives. The first one was in the corridor giving directions to window 1, fighting with an elderly man, and when I came to ask him something, he didn't say good morning and he didn't even look at me when he answered. She is tall, thin, with glasses and a ponytail. The one at the window, just as disrespectful and rude, we said hello and she just drank her coffee and stared at us. I explained the reason and she asked me for my papers, I asked her if everything was going to happen to her or she was going to be asking me one by one and she ignored me and it's not that she hadn't listened, literally, she ignored me, I have a very thick voice and It was impossible that he hadn't heard me, I handed him the whole folder and he replied rudely "I only told you papers". He made faces at us, he didn't answer the questions I asked him, he returned the papers that "I didn't need" as if he were separating poop. She is one of big glasses, I don't know if they were blue or purple, with long black hair, and she was made up with black eyeliner on her eyelid and red lipstick, she is in the window 2 morning shift. Nothing to do with the DiabetIMSS doctor, despite the fact that we were not on duty, she answered our doubts very kindly and patiently, and that she is a doctor and the other girls are only public servants (note, I am not minimizing, I am only comparing the treatment that was given to me). It is not fair that because of people like those at the window, that clinic has a reputation for bad feelings when there are people who DO like their work and do it for pleasure and not out of necessity. I hope that the attitude of public servants improves, not so that we become friends, but if they treat us patiently and with dignity. I give it 4 stars because the process was fast.
(Original)
¡MALA EXPERIENCIA EN EL ÁREA DE ARCHIVO! Fui a afiliar a mi papá con mi seguro y en Archivo me atendieron dos mujeres. La primera que estaba en el pasillo dando indicaciones para la ventanilla 1 peleando con un hombre de la tercera edad, y cuando llegué a preguntarle algo ni el buenos días me regresó y ni me dirigió la mirada cando me contestó. Es una alta, delgada, con lentes y coleta. La de la ventanilla, igual de irrespetuosa y mal educada, saludamos y ella solo le tomó a su café y se nos quedó mirando. Le expliqué el motivo y me pidió mis papeles, le pregunté que si le pasaba todo o ella me iba a estar pidiendo uno por uno y me ignoró y no es que no haya escuchado, literal, me ignoró, yo tengo la voz muy gruesa y era imposible que no me haya escuchado, le pasé la carpeta entera y me responde de mala manera "te dije solo papeles". Nos hacía caras, no respondía a las dudas que le preguntaba, me regresaba los papeles que "no necesitaba" como si estuviera separando caca. Es una de lentes grandes, no se si eran azules o morados, con cabello negro largo, y estaba maquillada con delineador negro en el parpado y labial rojo, está en a ventanilla 2 turno matutino. Nada que ver con la doctora de DiabetIMSS a pesar de que no eramos del turno nos respondió las dudas que teníamos muy amablemente y con paciencia y eso que es doctora y las otras chicas solo servidoras públicas (ojo, no estoy minimizando, solo estoy comparando el trato que se me brindó). No es justo que por personas como las de ventanilla esa clínica tenga fama de malas carientas cuando hay personas que SI les gusta su trabajo y lo hacen por gusto y no por necesidad. Espero que la actitud mejore de las servidoras publicas, no para que nos hagamos amigas, pero que si nos brinden un trato con paciencia y digno. Le doy 4 estrellas por que el trámite fue rápido.
