2 Ana Karina - a month ago
(Translated by Google) The Spa girls, Lili and Sofi, always serve me very well, but I don't know who schedules or confirms appointments, it's the third time they haven't scheduled my appointment and I just turn around for nothing. The first despite the fact that I had written on whatsapp that my appointment was such a day, they told me that he was not there and they did not attend me, the second had my appointment at a certain time, but who was on schedule or I do not know what happened, but he did not arrive at that time and again they could not attend me, and this time they told me that I was not scheduled for this day, despite the fact that as soon as they schedule me, I write what day and at what time.
Edit:
Now they called me to move my appointment from Wednesday to 10 am because now they only open weekdays from 1 pm to 3 pm, I work from 11 am and I can't leave and they told me that the only appointment they had on Saturday was until inside than a month (which would delay my process), they did nothing else to solve this problem for me, since this is the fourth time that they have come up with something similar that they cannot attend to me. I have not had a problem with the other times that they change my appointment from Tuesday to Wednesday, for example, but that they cancel it outright and do not tell me when else they can schedule me when I CAN ALSO GO, thanks to their sudden internal changes They have given a very bad service in that area, I don't understand why they put hours in which most people CANNOT ATTEND, as if we don't have jobs to go to, it doesn't make sense. At least I would expect an apology or something in compensation for the 4 times that they have been bad for me, but I doubt that they even have that attention, if they did not even mark me to resolve this, I did it myself and so that they would schedule me on a Saturday at a much later time Earlier than I can get up those days, but it was either that or they gave me an appointment in a month (practically either you come on a Saturday VERY early or you f*ck yourself, they didn't make the effort to give me another solution or attend to me when YES CAN), great service at reception huh ????????????
(Original)
Las chicas de Spa, Lili y Sofi siempre me atienden muy bien, pero no sé quien agenda o confirma citas, es la tercera vez que no me agendan mi cita y solo me voy la vuelta para nada. La primera a pesar de que traía en escrito por whatsapp que mi cita era tal día, me dijeron que no estaba y no me atendieron, la segunda tenía mi cita a cierta hora, pero quien estabas horarios o no sé qué pasó, pero no llegó a esa hora y de nuevo no me pudieron atender, y esta vez me dijeron que no estaba agendada para este día, a pesar de que en cuanto me agendan, yo escribo qué día y a que hora.
Edit:
Ahora me llamaron para mover mi cita de miércoles a las 10 am porque ahora solo atienden entre semana de 1 pm a 3 pm, yo trabajo desde las 11 am y no puedo salirme y me dijeron que la única cita que tenían en sábado era hasta dentro de un mes (lo que atrasaría mi proceso), no hicieron nada más por resolverme este problema siendo que esta es la cuarta vez que me salen con algo parecido de que no me pueden atender. No he tenido problema con las otras veces que me cambian la cita de martes a miércoles, por ejemplo, pero que de plano me la cancelen y no me digan cuando mas me pueden agendar cuando YO TAMBIÉN PUEDA IR, gracias a sus cambios internos repentinos me han dado un muy mal servicio en ese ámbito, no entiendo porqué ponen horarios en los que la mayoría de la gente NO PUEDE ASISTIR, como si no tuviéramos trabajos a los que ir, no tiene sentido. Al menos esperaría una disculpa o algo en compensación por las 4 veces que me han quedado mal, pero dudo que siquiera tengan esa atención, si ni siquiera me marcaron para resolverme esto, lo hice yo y para que me agendaran un sábado a una hora mucho más temprano de lo que yo puedo levantarme esos días, pero era eso o que me dieran una cita dentro de un mes (prácticamente o vienes en sábado MUY temprano o te j*des, no hicieron el esfuerzo de darme otra solución o atenderme cuando SÍ PUEDA), buenísimo el servicio en recepción eh ????????????
