Hampton Inn by Hilton Villahermosa

3 Neil Maddison - 3 months ago

Not a fair evaluation as I was there in isolation, no English TV, food not great but staff friendly on arrival

2 patty kearney - a year ago

The room was nice and very clean. We booked this hotel for two reasons. The refrigerator and the smoking terrace. The refrigerator did not work. We lost all of the food for our trip. The smoking terrace was locked. They would not open it. They cannot use COVID as an excuse because the state is in green status. Also in the morning, we could not get the free breakfast. You could not serve yourself. There was nobody there to serve us. Also, the food was covered so We couldn't see what that had, if someone had even come to serve. No menu, nothing. I can't order if I don't know what you have. No one to ask, but my Spanish is not that great so it would have been hard. So not very pleased.

5 JUANFRA - 2 months ago

No Complaints at all...!!!
The service, Food and Acomodations, Everything was grate..!!!

2 Ricardo Lozano - 2 years ago

Hotel is nice and clean no complaints on that part. I do have a comment on housekeeping. Due to the COVID-19, rooms are only been clean once every five days; you would think that the hotel would do it's most effort to sanitize the rooms more often. Same price is being charge for less service.

4 Filipa Martins Ribeiro - 5 years ago

Nice bedrooms, comfortable, clean and spacious -u003e Everything that you need for 1/2 nights. The breakfast is OK but the restaurant itself sucks... We ordered some pastas for dinner and we did not feel so good afterwards. It has airport shuttle for free, but only from 7am, and if one person already booked it, you really have to insist that you need it as well, otherwise they suggest you to pay a taxi - like the shuttle should be for 1 person only.

4 David Lambert - 6 years ago

Everything except the air conditioning was great. We had to be moved twice and the third a/c needed repair which was handled well. The hotel staff were very courteous, and compensated by a room upgrade and a discount coupon to the restaurant. Breakfast buffet was excellent and inclusive.

5 Shanta Majumdar - 2 years ago

Though I haven't stayed at this hotel myself, it was Ms. Karla Palomeque (Front office staff ), who made our friend's stay at the hotel very special u0026 memorable. We friends from India wanted to surprise our friend staying at Hampton Inn by Hilton during his long business travel, by sending a cake u0026 fruit champagne to his room at midnight on his birthday on 20th Aug (today). When I called from India yesterday evening, Ms Karla was the one to answer the hotel phone. She made a note of my request u0026 soon got the approval from her manager to make our plan a success. She promptly reverted to my email u0026 carefully took down every detail of my request including the hand written birthday message for our friend. I thought it would be simple u0026 straightforward for her to arrange for a cake u0026 fruit champagne from the hotel. But she went all out to get the same from stores outside. She made every effort to buy the item of my choice by sending me pictures of the items on whatsapp u0026 confirming the item u0026 the cost with me. The billing u0026 payment procedure went smooth, thanks to her constant touch over email u0026 whatsapp. The icing on the cake was that around midnight, Mexico time, (though she wasn't on duty) when the cake got delivered to our friend's room, she kept me informed u0026 updated of every action step taken by the staff on duty at that time. I have no words to commend her on her actions that went beyond the call of duty to make it so very special for her in house guest (our friend) u0026 for us who were absolute strangers for her from India.

Thank you Karla for your very warm gesture. Its dedicated associates like you who are true stars to make the hotel u0026 the Brand special. Keep up your good work. Wish you every success. You have touched our hearts.

Be Safe
Shanta Majumdar
(from India)