Holiday Inn Tuxtla Gutierrez, an IHG Hotel

4 J Luis Mora - 4 months ago

Definitely above average from other hotels.
However they need to pay more attention to detail when it comes to cleaning the bathrooms.
There's mold in the shower heads and shower walls and air filters.
Other than that everything good.

0 Jocelyn - a year ago

Loved our poor time. Staff we very helpful. The kitchen staff has a very hard time understanding English. It is hard to place alcohol drink orders and get the correct drink. We have a hard time communicating we need and and black pepper for our food. Breakfast is not very good. The sausage is a hot dog not an actual breakfast sausage. Coffee is weak not strong enough.

0 Manoj Shrestha - 9 months ago

I had to face a language problem at the reception area, and my second visit was not pleasant as the first. The receptions billed my companion, who left the hotel late, and she was not aware of any booking procedure. I made the reservations and presented my card upon check-in and made the payment, but she was asked to pay for one night or not let her out from the premises; as she needed to catch the flight, she made the payment and sent me the receipt. Shame on the receptions staff who can handle simple matters smoothly.

0 Adriana21 - a year ago

Me encanta este hotel y creo que es una buena opción en la ciudad, sin embargo hay dos temas que deben mejorar. El servicio alimentos y bebidas es lento, sobre todo en el area de la alberca. Por otro lado, el area de la alberca es muy bonita, sin embargo, solo hay 4 camastros en todo el hotel y tres salidas con sombra. Es por demás decir que es insuficiente para el número de huéspedes de un hotel de su tamaño. Hay que ir a la recepción por toallas y en una ocasión me mencionaron que a lo mejor no tenían toallas suficientes. Otro día tuvimos que sentarnos en unas sillas que nosotros trajimos para poder utilizar unas mesas "aventadas" en el area con techo de la alberca. Creo que si mejoran el servicio en esta area, sería un excelente hotel.

4 Ana Castillejos - a year ago

Great place if you're staying in Tuxtla. It was recently refurbished so the hotel rooms are modern and kind of new. It's very well located in the center part of Tuxtla and just in front a commercial center and a supermarket. The pool is very nice and comfortable.

5 Nayely Hidalgo-Guzman - 4 months ago

Super clean room amazing customer service and the restaurant was perfect

0 Z from TLV - a year ago

Comfortable rooms, I love the soft pillow-top mattress. Not recently renovated but modern enough. Some noise from inconsiderate people in the hallways, since the room door offers no soundproofing. Also, if you're occupying just one room, be sure to avoid rooms with connecting doors or you'll be hearing the people next door as if they were in the room with you. Disappointed that the A/C wouldn't heat when set to that mode; it was a bit cold at night. The grounds are nice, especially the pool area. The water in the pool is way too cold. The food at the restaurant is good. The staff are very cordial and welcoming.