1 E VB - 4 months ago
I stayed 2 nights, everything was fine until I did my chechout and realised I've left my jacket in the closet. I called back and ask them to please have it ready as I returned 3hrs later to the hotel, once I arrived they haven't even looked for it.
They went upstairs and said "sorry it's not there", given it is a "good" hotel they should have contacted the cleaning lady and made more of an effort to try to find any lost property.
I'm asking at my job to reduce the number of reservations they do with them.