2 Yaneth RF - 2 weeks ago
(Translated by Google) I have no complaint about the medical service. However patient care certainly needs to improve. They must also be updated in terms of electronic means, that is, using WhatsApp and accepting card payments; I do not see the need to print the receipt when you make a transfer and take it to show that you have already paid (they are reluctant to receive it by mail).
I totally dislike your procedure for scheduling an appointment, let me explain: first you call to schedule an appointment, and since you have a date, then that same day of your appointment you must call exactly at 1pm to confirm attendance and they give you your shift number (I don't understand because they don't schedule every half hour, that's how long it takes for a patient to be seen), oh and you have until 4:30pm to arrive and wait for your turn (you have to try to get to "x" hour when you have shift #7 so as not to waste so much time waiting).
With so much bureaucracy, they look like Social Security, but here they charge you $700 pesos for a consultation ???? They also have a laboratory service.
(Original)
No tengo queja del servicio médico. Sin embargo la atención al paciente sin duda debe mejorar. También deben actualizarse en cuanto a medios electrónicos, es decir, usar WhatsApp y aceptar pago con tarjeta; no veo necesidad de imprimir el comprobante cuando realizas transferencia y llevarlo para mostrar que ya pagaste (están renuentes a recibirlo por medio de correo).
Me desagrada totalmente su procedimiento para agendar cita, me explico: primero llamas para agendar cita, y ya que tienes fecha, entonces ese mismo día de tu cita debes llamar exactamente a la 1pm para confirmar asistencia y te den tu número de turno (no entiendo porque no agendan cada media hora, es lo que aprox tarda un paciente en ser atendido), ah y tienes hasta las 4:30pm para llegar y esperar tu turno (le tienes que tantear para llegar a "x" hora cuando tienes turno #7 para no perder tanto tiempo esperando).
Con tanta burocracia parecen el Seguro Social pero aquí si te cobran $ 700 pesos la consulta ???? También tienen servicio de laboratorio.