National Migration Institute

5 John David Carrasco - 2 years ago

We were pleasantly surprised as to the easy processing, no hassle and friendly staff we encountered. We arrived an 1.25 hours before opening and was done by 1030am. Our issue was an expiring tourism visa. As long as you have the correct documents and call ahead to confirm with INM in Querétaro what is required, you’ll have a smooth process. Building was nice and seating was provided inside.

1 R W H - 3 months ago

Totally rude. Especially the elder women. They just want to punish you for not beeing mexican. There is NO respect, no courtesy, no smile. They just don't like their lifes and miserable jobs I guess.????????u200d♂️

1 Christoph Rosenberger - 5 months ago

Takes forever, incredibly unfriendly staff, no flexibility whatsoever, they find something wrong and instead of making a simple correction they have you get a new appointment, which takes an entire day again

2 Austin Olsen - a year ago

The employees do not wear masks but mandate that you do. They treat children horribly and the “Gestores” get all of the attention. I hate going here. The wait times are average for immigration processes but there is some definite favoritism happening here.

1 Danielle Washington - 2 years ago

I would put zero stars if possible. Everytime I have to go the immigration office I can't eat because of the stress. I have yet to have a positive experience. The people there are incredibly rude and unhelpful. They have no understanding of customer service or helping foreigners (especially those whose first language isn't Spanish). Also they don't answer the phones so you have to go to the office for the smallest inquiry. I understand that they are understaffed but that is no excuse for their poor behavior. Expect to have to go back multiple times, spend hoursahours there, and get treated like garbage.

1 Ello's Diary - a year ago

I would put -100 if possible. No one there speaking english. And especially when this corona, my husband can't go with me, only one person inside which I DON'T SPEAK SPANISH. They don't even try to talk to make me understand what next to do. Super BAD experience going here. BAD WORKERS!!

5 Dario Durà Armadans - 3 years ago

From my experience with migration offices and officers they are very good. They are understaffed and the place needs to be bigger, but that isn't the officers fault. They always resolved my doubts on point and clarified all the paperwork helping us get what we needed. I will recommend going there at 8:30 or at 12:30 for minimum waiting times.