meson de santa rosa luxury hotel

4 Brad Schaefer - 3 months ago

Outstanding service and effort by the hotel staff. Rooms are solid, but service was the best I have seen (significant international travel). Had numerous rooms reserved for a wedding, but the front office, and the food and bar staff were outstanding at helping non-spanish speakers. I will absolutely stay the next time I'm in Queretaro.

5 Charlie Eaton (Charlie) - a month ago

The food is very good, the building itself is absolutely beautiful. The service is second to none, can’t help you enough.

1 Gustavo Martinez - 9 months ago

I'm not sure how this hotel is listed as a 4 star hotel. Aesthetically, it's a nice building. It's spacious and the girl at the lobby, Valentina, was helpful. Water is hot.
Cons: the toilet paper was moldy. I didn't even know toilet paper could get mold. The AC doesn't have an auto mode. It's either on all night or off all night. Even if it's on all night, it doesn't get to the set temperature. The bed is low, the mattress is hard. I believe the bedsheets that were here the first night had not been changed in a long time. They smelled dusty, they were raspy and sounded like paper. The shower was dirty, the mirror and shower glass were dirty as well.
I wouldn't stay here again.

1 cesar mena - a year ago

Think twice about eating here. Poor service. Drinks took 45 minutes, both the indoor and outdoor restaurants were empty. Ordered guacamole, did not arrive. Reminded the hostess almost an hour after, and it arrived almost an hour after sitting. After an hour and 30 minutes and two previous complaints, we did not get our food. Worse, other customers arrived 20 after us and got their food not long after. Asked to speak with the manager who offered the food at no charge, but we refused as it felt like a handout. We did, however, pay for our drinks.

In all fairness, we were not hotel guests. But should that matter?

1 Paul Sewell - 6 months ago

Slow check in, hair dryer not working, toilet not flushing, no telephone in room, don't answer at reception as we tried to get a wakeup call. All in all, looks nice, but quality is sub standard

5 Teddy Hor Tze Shan - 3 months ago

Great 5 stars hotel, strategic location and tremendous hospitality

1 Ramírez Pereda Alexia Quetzaly - 10 months ago

I came here to have breakfast but the orange juice was bad, it tasted horrible, I asked for two different drinks because of the orange juice but they didn’t have any. They took too long to take my order, I waited for too long and the food I ordered wasn’t even good. The bathrooms are dirty.