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Michael Kibble -
7 years ago
I have had wonderful experiences with 2 surgeons @ the Queretaro site and at the San Miguel site - Dr Paris Xilotl and Dr Obaldia and Zeledon so I was very surprised by my recent experience with the Laboratory dept at SMA.
I needed some very specialized tests, detailed on lab factura #SM-22010. The listed my electrolytes charge,the complete blood count charge, but for the specialized HIV test the only described as CLINICAL ANALYSIS. This was a factura I told Brenda, lab secretary, that was for INSURANCE REIMBURSEMENT. Of course, my insurance company sent back a letter saying that the would have to explain "CLINICAL ANALYIS" since this was not really the names of any recognizable tests.
4 phone calls and 5 VISITS to the lab, I was told that they could not give me a corrected bill nor even a letter of explanation!
I even showed them a correct bill for these tests from their lab dated March 3, 2014 Factura # SM-11362. WHAT KIND OF PATIENT SERVICE IS THAT? I am out over $3000 pesos because of this and got my insurance's request 2 days ago. If you want the SMA Clinica Tec to work, you are certainly going to have to improve your customer service! I need these specialized tests repeated every 3 months - is this what I am to expect from Clinica Tec 100 SMA lab? If so, I will take my business and referrals elsewhere. This is NO WAY to establish your wonderful hospital system in SMA!
Michael Kibble April 30, 2015
Retired Professor of Radiology, Emory University Hospital, Atlanta, GA
Retired Chief of Radiology Services, Veterans Adm. Hospital of Atlanta
PLEASE RESPOND !!!