Fiesta Inn San Cristóbal de las Casas

4 Samer Alvarez - 5 years ago

This is an honest review base on the price of the hotel. Location is pretty good, very accessible to the main plaza. The rooms are not clean and impeccable, also the carpet look pretty worn, old and dirty. The service could be better for the level of that hotel. The service is pretty good but could be better. As I explain before you expect a high level for that category of hotel.

1 Selene Cuevas - 4 years ago

Hotel is located right off a Main Street and you can hear all the traffic passing by; for you're staying on the second floor you can also conveniently hear all the sound from the gym. We arrived on the 26th of December, San Cristóbal is pretty cold in the winter with temperatures dropping in the 40's at night, our first night in we slept with the window open all night because housekeeping or maintenance failed to close it in the morning after using it for ventilation. We hadn't noticed it was open because of the curtains blocking the view, in the morning when I walked out I promptly walked back into reception and asked them to please close the window. When I got back that night from sightseeing the window remained open, had to call again for them to do something so simple. Two days later woke up at 8 am to shower but there was absolutely no water in the entire hotel, I called family members in different rooms to corroborate I called to reception and they told me the problem would be fixed in 10 minutes. It's been 2 hours and still no water, after an hour of waiting they finally informed me that they weren't ready for the over capacity and they had to fix some pipes. Would've greatly appreciated if they had just told me since the beginning that it would take a couple of hours instead of telling me first 10 minutes then 20 then 30. I've stayed in a wide variety of hotels around the world, including hostels and have never had such a bad experience. If all the hotels in the city weren't at full capacity I would've checked out this morning.

5 Diego Cruz - 4 years ago

One of the best places to stay for a social event at Miraval Garden. There is a good buffet service every morning since 6 a.m. All rooms have heater and vent only. There is no cool air conditioner (you won't need it). Rooms are comfty, you should probably take one in the second building in front reception (not main building). On the other hand it is a little far from downtown, so you will have to spend some money on taxi cabs. Eventhough, it is not a good idea to bring your car to San Cristobal, most of places are very crowded and there is a lot of traffic at downtown with limited parking places. Enjoy San Cristobal, one of my favorite places in Chiapas.

4 Rommel G - 5 years ago

the hotel is well maintained and comfortable, it's not near the main plaza, so taxis are a must, rooms are standard, good service and average restaurant

5 Eduardo Díaz - 5 years ago

Excelent service, the personal is always polite, nice big rooms, not too expensive

5 Eric Cisne - 5 years ago

It's a beautiful hotel in front of Plaza San Cristóbal With all modern services And confortable rooms

4 Juan Macias - 4 years ago

A little old but very nice service. The rooms were very clean