Hotel Tropicana

4 Anna McNinch - 5 months ago

I’ve stayed at Tropicana 3-4 times every stay has been awesome, location is prime right in old town. The beach is fabulous, great waves, always exciting, the beach vendors are pretty good a lot of familiar faces. The pool is nice, the rooms aren’t too fancy but are always very clean, comfortable and amazing views. The biggest reason I go back to this hotel is how amazing the staff is there. Always so friendly so personable, the front desk receptionist Noemi is fantastic! She is so helpful, lovely, and makes you feel like a vip. I was there recently and Noemi and all the staff were absolutely outstanding. Will definitely go back and stay there

5 Kerri Cameron - 5 months ago

We were first time guests at the Hotel Tropicana this March and thoroughly enjoyed our stay. We will certainly be returning next year. The staff were wonderful and we would particularly like to single out one of their Front Desk Managers - Noemi. From check-in to departure, our satisfaction was clearly her paramount concern. Noemi was welcoming, kind and very patient, very responsive regarding any special requests that we had. Further, we say that she is a leading example of the Tropicana’s customer service standards, emblematic of the attitude that we encountered generally from ALL the staff at the hotel. Sincere thanks to Noemi and her colleagues. We look forward to next year!

5 Michel Rohner - 2 months ago

Pro-tip... If you are driving pull into the hotel and ask nicely with a tip and they may just park your car for you. Money talks. I felt very taken care of and they were very accommodating too. The staff is super friendly. Rooms are decent, got the top floor facing the ocean.

4 Haley Thompson - 4 months ago

My husband and I stayed for one night and it was just what we needed before leaving for the airport the next day. The prices were very good especially for the food. However, the mattresses are VERY uncomfortable. I think I would have had better luck sleeping on the beach. But the staff was incredible, helpful and kind. Be advised check in/check out can take a long time. I think my husband and I had to wait at least an hour in the check in line

0 Verified Hotel Guest - 5 months ago

Positive: Loved the location right on the beach and next to the downtown area where lots of entertainment and good restaurants are located. Had a nice room on the 6th floor overlooking the beach and pool! Room was nice and clean and had a comfortable King bed Negative: No coffee in room or in the lobby you must either buy in the restaurant on site or go down a block to cafe. Also no microwave or fridge in our room but that is not that big of deal.

2 Shannon Clark - a month ago

Upon our first step in the lobby I was impressed up until the point that we walked through the door to our actual room. It was very dated and the bed/pillows were rock hard and the shower drain was not screwed down, so if you stepped wrong you might actually get hurt. The pool was nice until about 3pm. Then everyone from the beach entered and it became a party where upon looking over the infinity edge there were beer cans strewn about and stuffed into the plants surrounding the pool. It seemed that no one wanted to clean those up or control the amount of litter being carelessly thrown around. If you want pool service, you’ll want to book somewhere else as every time we asked we felt as if we inconveniencing the wait staff, as if that wasn’t their job. But if you were out on the beach, all the service you could want. (Weird but, ok). Speaking of wait staff, breakfast was not great and again the staff seemed bothered by requests and once served, they never refilled drinks or asked if we wanted anything else. You’re better off going somewhere else for food. Plus side was being close to everything downtown. It’s all in walking distance. Moral of the story is: you get what you pay for.

1 Guilherme Maciel Ferreira - 4 months ago

Definitely NOT recommend!!!

We booked and payed a sea sight room 10 months in advance, but during the check-in they informed the hotel was full. They found our reservation after 1 hour. Even so they placed us in a building outside the hotel premises.

Next day, after we insisted, they changed our room to the type we payed for. But problems didn't stop there. Someone stole money from my backpack while it was inside the luggage storage. The staff exempted themselves from any responsibility.

The hotel provides a bare minimum of services, the food is bad, no laundry, staff is unqualified, rude, and unreliable.