Sonata Hotel

3 Jamie Frampton - a month ago

Not enough towels in my room for number of guests, but also no extras at front desk????u200d♀️ but seems like maybe rooms should not have been rented if they could not have been serviced. People who were working did their best and were so kind and were as accommodating as they could be.

This is not a work staff issue, but a management issue AND I AM OVER THE COVID EXCUSE ESPECIALLY IN A CITY LIKE ATLANTA.

1 Eryz Alvaradoz - a month ago

The reason for 1 star is the lack of service. The staff was very young u0026 there is no accountability. There is no professionalism from staff. When we requested silverware, we where told someone would be up to the room. They never came up. We had to purchase from a nearby store. Their cleaning service ruined my white pants u0026 I was blamed for it by the receptionist stating I had went my pants discolored. No one ever apologized for the mistake. Theres never a manager available. I requested to speak with leadership u0026 I was told to leave my contact info so they could reach out to me. I'm still waiting for the Manager to reach out u0026 it's been 4 days since we checked out. I will not stay here in the future.

1 The Roselli Team - Monica Roselli - Coldwell Banker (Realtors) - 6 months ago

UNACCEPTABLE 4 Nights 3 Rooms! 2nd night, room next door 3:30AM blasting music, loud laughing, lots of people, door banging, BIG PARTY!. I demand room, change, I`m transferred to new room with NO RUNNING WATER! 4:30AM go to reception get water turned on. Room supposed to come with 2 water bottles u0026 hand soap, had to go downstairs to request them. 3rd night, Sunday 7:30 PM we arrive early due to early flight out Monday morning. A/C is blowing hot, maintenance comes to room, checks A/C tells me it should be working despite blowing hot?! Basically has no idea what`s wrong. I request to change rooms, I`m told all rooms all19 stories are booked! I go to reception, I request to speak to manager and receptionist tells me no manager until Monday, manager does not work on Saturday and Sunday! I have to wait until next day! Then tells me I have to wait for A/C repair company to send a technician! It`s now Sunday past 8PM. I tell them in front of other customers to either give me another room or my money back, and I find another place to sleep. Receptionist finally calls manager and I get transferred to another room, dirty! Rooms come with two coffee cups, Keurig coffee machine and one K-Cup, I ask for an extra K-Cup, for my husband and I`m told it will cost me 40 pesos ($2.00) USD! My question to the Hotel Sonata management is do you and your staff intentionally provide such poor, unprofessional customer service or are you all really that INEPT at hotel management and services?

5 Jose Javier Marsal Gil - a year ago

Actually it offers value for money. Not a bad daily rate. Rooms are large and new with great views. Pool area is great. Next to Sonata shopping area. However, hotel only operating at 30% capacity. Which gives it a bit of a deserted feeling.

5 El Wero Wapo - 3 years ago

I am a huge fan of this part of the city and the hotel was exactly what we expected. I had seen some poor reviews about room service and the fact that it is understaffed, however this was not an issue for us at all. Puebla is a city which is known for it's amazing cuisine, so why would anyone ever use room service? Especially with so many great places to eat nearby. I will say that it seemed understaffed, but they were always available for us and the room was much more than expected. Especially for the price. The view that we had of the volcanos and the rest of the city was awesome, and we liked the minifridges with complimentary drinks. We were able to buy food at the nearby grocery store and keep it in the fridges. It was clear that the hotel is new and has a little work to do, but we left there completely satisfied, and will definately be returning in the future.

5 EAPC - 5 years ago

Beautiful new hotel. Luxury rooms. Nightlife is good. Plenty of restaurants and bars a walking distance. Very safe. Security is strong. Easy access to other parts of the city. Cosmopolitan environment.

1 Alexis Contreras - 2 years ago

Hotel is clean and fairly new but the rooms are missing amenities. AC failed to work no TV and no phone in the room. There is no kitchen as they have a shopping center across the street with restaurants