MM Grand Hotel Puebla, Tapestry Collection by Hilton

1 Adeel Anjum - 2 months ago

Below average service. Room too conjested with furniture. Very badly planned interior. Bathroom was too small. Shower glass wall too close to the toilet. Shower glass door was stuck and was almost impossible to get in amd out of it. Terrible experience.

5 AJ A - 4 months ago

Excellent location. Away from the tourists and the noise of Puebla. The rooms are very clean and spacious. This will probably be the only hotel I stay at in the future when visiting Puebla. I think because the hotel doesn't have a pool also reduces the number of riff raff you get at other local hotels.

I'll definitely be back. I like personal air-conditioning and heating unit and the exterior doors. Easy to egress. I visited as a Hilton Diamond.

3 Jeff Donahue - 5 months ago

Hotel was beautiful and the staff was friendly. Be aware I brought my dog and was put on the left hand side of the building where there is a septic leak. I was told by the staff that they put pets on that side for that reason. Interesting approach.

4 Robert Gtz - 7 months ago

Hilton Diamond traveler; My partner and I stayed for a week long leisure trip in the Governor Suite. The property is away from the Main Street which made for a enjoyable quiet stay without road noises. The check-in process was smooth by friendly and welcoming agents.
Now the governor suite was very beautiful, boasting a spacious and traditional style ambiance. The suite was very clean and welcoming. Really enjoyed the living room area to relax and unwind after a day of exploring. The bathroom also very spacious with a beautiful tub. However the shower was unexpectedly smaller with a odd door but still effective. Housekeeping was wonderful in keeping my room refreshed daily which made for a wonderful stay in the suite.

I did visit the restaurant for breakfast which is Included with Diamond status. The food options were a mix of traditional Mexican dishes also Including an “American breakfast” which was tasty. However -1 star for the restaurant service. On my first day I didn’t have a pleasant experience ( lack of service to our table while bigger tables were well attended, After our food was dropped off we were never attended to.) which I expressed, the second day it was Improved however not entirely the service I expected to have at this beautiful property. So we decided we wouldn’t join for breakfast the remainder of my stay which was unfortunate.

Our last night we thought we’d visit for dinner as it was most convenient, I was met with the same experience as breakfast. Unwelcoming host which insisted I sit at the 2 person table she offered with a loud tv above, ignoring my request for a different table, with many open tables. (I do speak Spanish fluently, so wasn’t a language barrier) then to wait for a never arrived server. We got up and went into the downtown and has a wonderful dinner at Sonora Grill.

Overall the hotel stay was very enjoyable which would certainly bring me back in the future. But I needed to be honest with my restaurant experience which is also a big part of the overall hotel experience.

Cheers.

5 Violeta Alarcon - a month ago

Amazing arquitecture, great service, beautiful and kind staff, good restaurant and great halls and gardens to walk, relax and spend time with your pet

5 Mathew Maury - 9 months ago

I was at this hotel for business this week. As always the staff was amazing and the rooms beautiful however this time we had dinner in the restaurant. It is no exaggeration when I say it was one of the best meals I've had in my life!

5 MiSangreAzteca1 - a year ago

MM GRAND HOTEL is my favorite hotel to stay in. The suites are very big and have lots of room to relax. It's far from the main road so it's very quiet. The staff is very attentive and always super friendly. Looking forward to staying with you in July