Hotel Elena Único

4 K.T. A. (kaskodil) - a month ago

We really liked this small Hotel!

The room was clean and well prepared, the service at the front desk was nice (no spoken English, but she used the Google translator for anything important). The breakfast was small, but a good start into the day. We could leave our luggage for as long as we wanted.

The rooms are sadly not well isolated, so you'll hear noise, especially on the evening the man at the front desk had a friend over and watched stuff on a TV or his phone with bursting sound, that was not nice.

Also there was a nail in the door to our bathroom, quite hidden, but I stepped onto it and got a nasty foot injury from it. A detail, but still something important to mention (room 16).

5 Eliana Begal - a month ago

Super nice hotel, rooms are very beautiful and the breakfast is good. It is just few min from the city centre, book her if you come in Puebla!

4 Shannon Elena - a year ago

It was a good place to stay. Quiet even though it was on the street. It was clean the only think i didnt care for was the bathroom. They hung things that belong inside the toliet along the wall. Which caused my husband and I both to get headaches. Another didnt like having to leave my key to the room at the front desk everytime i left.

0 Manuel - 2 years ago

Positive: Good location, clean and comfortable.. Negative: We had a room at the front side of the hotel and it was a bit noisy from the street. Also, breakfast is only a bit of fruit and not tasty buns, I’d expect a bit more from a “4 star hotel”..

2 Franziska Kartheus - 3 years ago

The Hotel is in desperate need of some renovation. The first room we had, only had a window into the hall so that some vid gave led straight into or bed or could have climbed in. Even we changed the room, we got a lovely balcony. However, the lock on the door was broken and the noise from the street was very annoying until late at night due to the badly sound proofed windows/walls. The towels and sheets slightly dirty.
The breakfast consisted of a plate of fruit and a dry roll. There is room for improvement.
The staff is very friendly and eager to help! They also offer a valet service.

3 Simon Kempster - 10 months ago

The colonial elegance of the room is marred by the chemical smell emanating from the bathroom, and, if you want a window, the rooms at the front face a bar that plays loud music till 4.00am

0 Catherine - 2 years ago

Positive: The interior is lovely and well maintained. The roof terrace has a great view and is a good place to eat your own snack.. Negative: The air conditioning unit was very noisy..