Hotel Casaejido

5 Maria B - 2 weeks ago

A wonderful place!I booked only for two nights and stayed for extra 5 nights! A very cute place!! good location, 25 min by foot to the beach. close to everything you need. If you are a nomad, defiantly a place for you!! excellent WIFI, quiet and pleasant to work by the pool. Also, the bed is really really comfortable and the staff is very friendly! Overall, a wonderful experience.

1 Anouchka Floré - 3 weeks ago

We had a really bad experience at this hotel. The hotel room is ok for its price, but everything a hotel room needs to offer (apart from a bed) was lacking. The power went off at 11pm, so we had no electricity, running water or airconditioning all night. We even had to pack our luggage in a dark room as we needed to go to the airport the day after. Ofcourse there was no wifi either to check in. Luckily we had a power bank, because we couldn’t even charge our phone to set an alarm for the airport. Last but not least, there was no water to shower/flush the toilet in the morning, so we have been sweating all night and couldn’t even clean ourselves before heading towards the airport for a 16h flight. We tried to go to the lobby to complain about it several times, but they didn’t open or answer the phone. We tried to check out at 7:30am but there was still nobody to open the door so in the end we left our keys in the room. It was a horrible stay!

5 Kati V - 2 months ago

Excellent hotel! Clean and spacious room with everything you need. Nice pool area. Great price-quality ratio.

5 Juan Sebastian Sandoval M. - 6 months ago

This place was an oasis of tranquility. We had one cabana in front of the pool and it was amazing to be able to have our breakfast with the nice warm weather by the pool every morning. Check-in was explained in a video and very easy. The cabana was great, had a gigantic bed, nice clean bathroom, and was equipped with fridge, microwave, pans, utensils and a free potable water tank. This was amazing, as we didn't have to buy extra water bottles for the days we were in Playa del Carmen. With a rental car, we were only between 6 and 10 minutes away from the center and the other side of the city.

1 Julia Dührkohp - 7 months ago

As we arrived to the accommodation, we were led to another building to our room, though it wasn't mentioned in the booking confirmation, that we're not staying in the main building. The second building wasn't quite the same as what we've seen in the photos. This wasn't also my husband's first time staying in this hotel, so I was sure, the room would be great for it's value. But unfortunately it wasn't even close to any standards, let alone a two stars hotel.

The room we came in, had three beds (though we only booked one), some dressers and wardrobe - all of it outdated, with flaky surfaces and some crooked.
The bathroom had a very unpleasant smell of humidity and moldy water. The room is right next to the pool in the garden, so maybe that is where the smell came from.
The shower curtain was also far from being fresh or clean.

We asked at the reception if there was another room we could change to, but there weren't any for the first night of our stay and there would be a higher price if we'd change the room after that. The additional charge for another room would probably be okay, but there weren't any vacant we could look at or move to. So we had to cancel our reservation and start looking for another hotel.

As usual, the cost of the first night is non-refundable, which is not quite fair in this particular case.

5 Gefen Tian - 8 months ago

This place is beautiful, clean and comfortable!! They help with anything that you need, rooms get clean daily, drinking water in the room, it's quiet and pleasant. Good wifi, nice pool. Very recommended!

5 Daniel - a year ago

I stayed at this hotel for a week with my friend back in 2010 to celebrate new years.

We stayed at the room directly infront of the swimming pool, it was clean, and comfortable, staff were really friendly and helpful.

It's a really nice place to stay and quiet away from the craziness of the main town.

I'm hoping that I can visit this place again in the future, as I really enjoyed staying here, highly recommend ????????