Fiesta Inn Monterrey Fundidora

1 Nicole Coulson - a month ago

Stayed here for 3 weeks straight for a procedure, the food here was absolutely terrible. Every meal I had was from Uber eats because the food was inedible in the hotel. Had some good moments and most of the staff were pretty nice. I made sure to tip every person very well u0026 be a good guest. At the end of my stay I asked one of the staff if they had a washing machine, they told me that they can wash clothes. They gave me a form, with 4 separate sections and one of them very clearly stated “no additional charge,” so I was under the impression it was free. I brought a bag of laundry, they did it and then after it was done they said I owed them $3052 (Mexican pesos). I was super insulted that they didn’t warn me how it actually did cost money, I would have gone across the street and paid $2/$3 to wash it myself had they properly explained to me that this was an absurdly expensive service. I had even been there for 3 weeks and probably was the longest stay they ever had u0026 yet the “best they could do” was give me 20% off. It was a total slap to the face, considering how well I had treated all their staff, tipping very high in every encounter and being very friendly. I had to Pay $160 Canadian dollars for my small bag of laundry to be returned to me. I Felt totally scammed. Ruined my stay. I’ll be coming back to Monterrey in about 6 months and I definitely won’t ever be staying at this hotel again. They lost a good customer. Wouldn’t recommend staying here to anyone. There are better places that won’t prey on people who treat them with respect and generosity.

5 Samantha Perez - 10 months ago

I’ve stayed here, it’s very clean, the shower is big, the beds are big. everything is high quality. the fitness center is clean with good equipment. The pool is nice with an amazing view. The staff are very respectful and helpful. Overall it’s a great Hotel. 5 stars! ⭐️⭐️⭐️⭐️⭐️

5 Janeth Gallegos - 5 months ago

Love staying here so clean and very nice people

4 Rodney H - 3 months ago

Was a nice hotel. I would return

5 HOMERO GONZALEZ - 6 months ago

Service was very great, clean and quite. Amazing service

1 LOELLE FRUTOS - a year ago

Bad experience

The staff:
I don't think they know anything about service standars, such as "Preferred" nor "AAA". They were ungentle, confrontive and even used to answer the phone with an "hola", no introducing themselves, not even after you request to know who is the person assisting you. We had 3 rooms under the same name so we regularly needed to use the inter- phone to get in contact, though when we called the Front desk to find out how to do it they told us that we'll have to go through them each time, and so we did (but I have to say that it became very annoying and very quickly) only to find out another inconvenience with this process... That a lady from the Front changed the previous regular standar to ask on top of that, who is the person in particular (full name) trying to get in contact with the rest of our family (from room to room, both under the exact same name and hosting people with same last name).

The rooms:
On the first day I called the Front desk to have 2 extra bath towels send up to my room and went out. When we came back, I checked the towels before I went in the shower room but found that what they send was onlyo one bath towel and a mat (and that the mat had ugly stains and was riped a little) but I let it pass and took a shower with only one towel (we were 3 pax in this room). Next day I called and asked the same after explaining to the lady at the Front about the previous day and making sure that this wasn't happening again, but when the maid showed up, she gave me 2 ugly stained mats and said that they have to do this when they run out of bath towels. Unacceptable.

Check in u0026 out was ease and that is the best thing I can say about my experience in this place.
Fortunately, we were here for a happy occasion outside the hotel and that part was pure magic.

5 M. Cabral Fly - 5 years ago

We were received and by a wonderful gentleman Ricardo Sainz who confirmed, after we provided our copy of reservation, we were assigned the wrong room at check-in. With proof in our hands, he honored our reservation made by a 3rd party. Excellent service! No HASSLE to make things right.

The Jr. Suite is perfect for young family travel.

The pool was a major plus to our stay.

Happy to keep this hotel as a favorite for future travel to Monterrey since it's close to relatives.