Fiesta Inn Express Monterrey Centro

1 Surupa Basu - 8 months ago

From the start the whole experience was weird. The contact number on the website or on google doesn't take you to the hotel. Somehow, I reached a line that seems to go to a central line for the chain and they didn't know anything about that specific hotel. They gave me contact no to reach the hotel but it was always busy.
Anyways the front staff Daniella is very rude and cold. Not welcoming at all. Room 214 was dirty. I asked for a room change and I got an even dirtier one on the 3rd floor! We are not yet out of pandemic completely and pandemic taught us how important cleanliness is. No one on the staff seems to be of assistance or care that the rooms are dirty. They just give you a room and anything else you ask they just ignore or are rude and u have no interest of asking again! Can you imagine they didn't even deny having a bottle opener in the whole hotel when they have a full-fledged kitchen?
There is breakfast but nothing out of the ordinary.
Their website claims to provide antigen covid test but when asked at the front desk they denied having one. Then change your website if you don't have it anymore. How misleading and inconvenient
It's not a great place unless you know Spanish. No one knew English and it was a little alarming given Monterrey is a business place. It's weird to expect everyone to know Spanish. You would expect the front desk to have someone fluent in other languages to assist the customers. I would say at least the shops around, especially the local burger shop, were more welcoming. Even though they didn't know English, they made me feel so welcome and assisted me every step. They understood how it feels to be in a foreign land.
If its a hotel, provide service, just don't stand there with an unwelcoming attitude.
Avoid this place unless you just want to visit the US CAS and don't care about comfort and cleanliness. They have false advertising on their very own site.

5 kasturi 938 - a year ago

Hi ,

I recently stayed for 5 nights in this hotel , hotel was very clean , had healthy breakfast . All staff from security , front desk , housekeeping was very efficient and always willing to help.
The room was cleaned on daily basis and was the best hotel experience I ever had.
Though i was from a different country I never felt so , since every one were trying to understand and help.

The location was a huge advantage since there are many eateries near by and also lyft/ Uber would reach in minutes.

There is also Mexican Plaza in walking distance , in case we want to buy souvenirs .

I highly recommend this hotel. I would give 10 stars if possible. :-)

5 Anastasiia Khomenko - a year ago

The hotel was exceptional u003d everything you would want from it. Check-in//check-out at 12 and 3 pm respectively. Nice , neat and freshly built and with an interesting design rooms (they even have usb sockets in wall plugs). Full and very diverse breakfast 7 am-- till 11 am - you have an unlimited choice between several dishes including scrambled eggs, potatoes, fruits, waffles, coffee and juice, and so on. Spacious half-empty parking for 2$ per day, convenient location - 20 min of walking to MacroPlaza and all the museums. Everyday room service, very quiet inside even though the hotel was full of people. Located on a small food/bank court with KFC, McDonalds and some local eateries//coffeeshops. Good WiFi. Computers and printers available in the lobby, as well as a small conference room and small video setup with a big tv. Nice quiet air conditioning and big beds (i'm a tall person, so i  appreciate king size of beds).

Two minor point for improvement u003d it is slippery in shower, good that we had a handle; not all receptionists speak English well, as a hotel in the centre of a huge city i think it's a must.

We will be back definitely.

4 Julio Guerrero - a year ago

Clean installations , modern ,simple , super clean and updated rooms with necessary amount of electrical outlets and USB ports in the right places , modern and cozy bathrooms , super clean linens and towels, very comfortable bed and pillows , WiFi functional and no issues!
Excellent attention to customers, all personnel was very gentle!!
Excellent value of the whole experience, with the exception of the use of the parking lot !!

5 Ariel C - 11 months ago

Have stayed here twice. Great comfortable rooms. Good breakfast. Centrally located. Friendly staff.

5 Nashwa Mansoor - a year ago

The staff is very nice and helpful. The hotel is clean and well equipped and they have a great breakfast buffet

5 Ruben G Mateos - 11 months ago

Great hotel excellent service manager so full of knowledge of the hotel business well done