1
Sheila Hernandez -
a week ago
(Translated by Google) Terrible, terrible service!! I arrived at the reception and the girl in charge told us that they do not respect the reservation I made through OYO online. Since I'm on the phone with OYO to complain, the girl comes out and tells us that "the owner for this time" was going to respect the price with which we booked on the Internet. We decided to stay because we were already tired. Well, a man arrives and he is the one who charges us for the reservation and he had to give us 100 pesos back and my husband says, excuse me and my change and the man tells him I already gave it to him, my husband says no sir he has not given me any. And the foolish man said yes, he gave him 2 50-peso bills. My husband is coming and I will open his wallet and show him that he did not have the 50 bills that the man says he gave him. Well, the Lord had no choice but to give the money to my husband. The room was not clean, nor were the blankets, but we already wanted to rest so we stayed. I have stayed in many hotels and this is the only one that has given a bad treatment and a dirty room!!! I will never come back here
(Original)
Pésimo, pésimo servicio!! Llegue a recepción y la muchacha encargada nos dijo que ellos no respestan la reservacion que hice por medio de OYO por Internet . Ya que estoy en el telefono con OYO para darle la queja ,sale la muchacha y nos dice que "la dueña por esta vez" nos iba a respetar el precio con el que reservamos en Internet. Decidimos quedarnos porque ya estábamos cansados. Pues llega un señor y es el que nos cobra la reservacion y tenía que darnos 100 pesos de vuelta y mi esposo le dice, disculpe y mi vuelto y el señor le dice ya se lo di , mi esposo le dice no señor no me a dado nada. Y el señor necio que si , que le dio 2 billetes de 50 pesos. Ya viene mi esposo y habré su cartera y le enseña que no tenía los billetes de a 50 que dice el señor que le dio. Pues no le tocó de otra a el Señor que darle el dinero a mi esposo. El cuarto no estaba limpio, ni las cobijas pero ya queríamos descansar así que nos quedamos. Me eh quedado en muchos hoteles y este es el único que a dado un mal trato y cuarto sucio!!! Nunca volveré aqui***