Stara Hamburgo

2 MATT MILI - 5 months ago

I wouldn’t stay here again.

Pros:
- Large rooms (that’s it)

Cons:
- Room wasn’t properly cleaned prior to check-in. There were crumbs on the floor and the mini fridge had missing items.
- AC wasn’t properly connected and the room was extremely hot at night.

It also seemed like the receptionist/concierge was never around. The only helpful person was Mario, the head of security.

1 Paul M - 3 months ago

SERIOUS ISSUES - AVOID. I booked and prepaid the hotel through Expedia. Upon arrival at the Hotel, the staff had my booking reference but claimed Expedia had not paid them, and made me pay for the room a second time. I have since called Expedia on a weekly basis over a month and a half to get this resolved. Expedia says they are unable to reach the hotel, as it is *not responding* to any of their emails, and the hotel manager wont talk to them. Based on the advice of my local travel regulatory agency, the only recourse will be to file a claim in small claims court in order to get a refund.

5 A N P - 8 months ago

Oh my!! Even the "smallest" rooms were huge, beautifully designed. The room service was amazing but the staff... was just exceptional!!???? The neighbourhood is very safe as well, we were comfortable walking around at night.

5 Kaya H - 11 months ago

Very stylish boutique hotel walking distance to everything. Room was huge! The breakfast and margaritas were great! The staff was very attentive! I really enjoyed my stay.

5 Thomas Nina Goudant - a year ago

Would definitely stay here again. Spacious and well appointed rooms. The overall property is extremely clean and well kept.
The staff is extremely polite and attentive. I will give 5 stars in my review because the kindness of the staff did make up for all the other negative points below.
Nevertheless, there are a number of points to be urgently solved.
The first one regards the amenities in the bathrooms. There is no hand soap which is unbelievable. We did ask for some and were told that due to COVID, they were not providing any hand wash. This does not make any sense especially looking at the current situation we are facing. We stayed in other properties across Mexico and each one of them provided abundant amenities including soap or hand wash.
We did have one small bottle of body wash and one of hair conditioner. When we asked for shampoo, we were told the housekeeping team had left and would not be able to have some until tomorrow. This does not make any sense in a hotel of this standard.
There should have been shampoo, body wash and conditioner from the beginning.

Regarding breakfast. The offering really is not acceptable for an international boutique hotel member of SLH. There should be both continental and Mexican offerings including yogurt, cereals, etc. There was basically only eggs, Mexican entrees and nothing else. After spending five nights at the hotel needless to say that we were fed up with the breakfast offering.

Finally, the towels urgently need to be replaced. Most of them had holes in them and were completely teared. On one of the days the housekeeping forgot about the towels which was extremely annoying.

We will definitely stay here again but would first need to see these points amended.

5 Ramon Sanchez - a year ago

Amazing hotel and location. Rooms were spacious. I loved the L'Occitane products and the amazing service. One thing they dont have shower gel or soap bars so bring your own. Other than that everything was amazing.

3 Samson Haveland - 11 months ago

The rooms are really nice, the staff are polite. However, I was deeply upset about the lack of honesty regarding the rooftop. Nowhere does it stipulate that the rooftop is closed due top covid!