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Samantha Easton -
3 years ago
The first admitting doctor was attentive, but we had to wait a long time for a specialist to help with the broken leg, but obviously, he wasn't really a specialist because HE had to wait another hour for someone to help teach him how to put a cast on. The cast was not put on properly and it was put on with no pain relievers other than a bit of Motrin (we ended up needing to go to another hospital to have surgery to get the cast removed and his leg set properly). The nurses were simply gossiping as my son cried in his bed, they didn't attend him again unless I asked for something.
My son was brought home and he screamed for hours, and he has a really high pain tolerance. I tried calling the specialist doctor twice to talk about the pain but he wasn't available (not that I would really have trusted him anyway, he didn't know how to put on a cast!). The doctor that I did talk to in emergency didn't sound the least bit empathetic or interested in what I was describing. I knew the pain wasn't normal because my other son had broken his leg the same way previously.
I feel that I was also dismissed because I had hard time communicating- I am a foreigner that speaks Spanish but there were bits that I wanted clarified and she sounded irritated like I was wasting her time. It turns out that I was correct, his leg was not normal and he never should have left the hospital the way he did.
We went to a specialist we trust and they showed how badly the leg had been set (it was off by 20 degrees), telling us that if he had been sedated or given some better pain relievers along with x-rays to guide the casting process my son would not have had to go through with surgery later. If we didn't have the surgery, he would have walked like a penguin for the rest of his life.
By the way, getting a cast done at Star Medica hospital with its incompetencies was almost DOUBLE the price of Angeles del Pedegral, where we went with my other son.
Overall, I would NOT recommend this hospital to anybody.