Selina Mexico City Downtown & Cowork

5 Angel Martin - 6 months ago

This hostel is so cute and clean! The vibes in all the common areas are great- super chill, modern, and lively! When we checked in, we originally had a private room with a double bed, but the bed was unmade. As soon as we told the front desk, they graciously upgraded us to a private room with a private bathroom, free of charge. The cleaners did an excellent job every day while we were out and about, so we came home every night to a made bed, fresh towels, and a clean bathroom. They also have a restaurant on the first floor which has tons of options and great food. The location is great, close to Roma, La Condesa, and the Historic Center of Mexico City.

4 Lior Polak - 2 months ago

Huge compound, with many different types of rooms.
(-) The shared kitchen is missing a lot of basic equipment. No bowls, no cups.
(-) The food at the restaurant was fine, not in a high quality.
(-) The staff wasn’t so flexible with our needs.
(-) Prices are a bit high.
(+) There are many attractions at the hostel. Every night has a different concept.
(+) Rooms are well equipped.

5 Jordan Driedger - 3 months ago

Selina puts hostels and hotels to shame! A place to meet amazing people, with luxury for… an amazing price! (Warning) It can be loud at night, but
that’s the point. Enjoy the events, enjoy the festivities, enjoy life!
Great staff, events, cocktails. They’ll even arrange tours of the amazing sights in CDMX for you

1 Crystle-Day Villanueva - 4 months ago

Update: I gave my feedback in the Colina survey and decided to also file an official complaint to the Reservations team. The Reservations team was great u0026 responded very quickly without question or doubt about my case. They apologized u0026 confirmed that I should indeed get a refund for the first night. We are presently waiting for Selina's Mexico City to contact us and give us the refund.

They fail to tell you that from 11:00pm to 7:00am reception at this location is closed. I arrived at the hotel at 4:00am (red eye flight) and security let me in but no one was around to give me the key to my room. I was able to check in on their app but again I have no key.

Another girl was also trying to get into her room and she had been there an hour before me. We contacted the Selina customer service on the app and although she tired her best the manager and communications at the location was just horrid. We didn't get int our room until 6:00am. The security guard had the master key the entire time and either was too tired to help us or wasn't informed about letting us into our rooms.

Despite the horrid check in experience, the service at the bar/ restaurant is very slow. We had a apartment room and there wasn't enough soap so we had to request it but there was always a line at reception that we never had time for.

The facilities are lovely and huge but honestly with the poor service at this location you need to be willing to never need anything between 11pm and 7am and never be in any hurry.

3 Journey Abordo - 2 months ago

Good place, great location , good to make friends.
Room was okay but it could be improve with better amenities, such as good quality body wash.
Wifi was poor in my room.
Staff was good .
Only thing, I don’t agree with the extra charge whenever you lose a key.
They charge $11 usd (200 pesos)
I think it is ridiculous expensive for a key. Plus they need to tell you that info when you check in.

1 Isabelle Tan - 5 months ago

Horrible experience. We had stayed in other Selina before and it was GREAT in other outlets. We came at 4am to check in and have previously emailed in to inform about the timing. It was noted by the team by email. However, there was no reception when we arrived. Waited 1 hour for check in, security guard helped us. It wasn’t a proper check in process.

When we got our room, the room was not cleaned and in a mess. We then have to wait for longer for a change in room. We got a really small standard room, almost no space for walking. We have stayed in other standard rooms before and it was way more livable. Room was stuffy and toilet was dirty, flush wasn’t working well.

On top of that, whenever we need to get assistance from reception, we have to queue for at least 30 min. Slow reception and understaff. Had no housekeeping for 4 days even though we had put the sign on the door. This Selina outlet is very poorly run as compared to our other Selina experiences. Very disappointing.

1 Katea Wheatly - 2 months ago

I have been to 3 Selinas and this is BY FAR the worst. I love Selina for always having a bar and restaurant in their hostels, but at this one..good luck ordering! The first time I went to the bar, the service was terrible, it took me about 20 minutes of waiting to get a 2nd drink, they brought out my food and never checked up (it was partially wrong) and never brought me a napkin or silverware, I had to get up and get it myself. After waiting about another 20 minutes, I finally had to go find someone to pay. The employees stood at the end of the bar and just talked to each other. Today, I tried again and it was just as bad. There were only two of us at the bar and after he gave me my first drink, he didn't come back for over an hour and explicitly said I was going to order food. After never coming back, I finally just left money on the bar and went somewhere else to get dinner. The toilets here only flush half of the time and the showers are extremely small and the water spills all over the floor. Super disappointed by this experience.