Hotel NH Collection Mexico City Airport T2

5 Javier Iglesias - 3 months ago

The Hotel is located inside the terminal which
makes it very convenient. In addition, the
service level is impeccable.
I arrived very late and without a reservation
due to a flight problem, and I was greeted by
the Guest Relations Manager Mariana
Sanvicente and she made my experience even
more enjoyable. I got a remodeled room and
everything was spotless. The food is also
amazing. I highly recommend this hotel.

5 Alma Elisa Cabañas Zárate - 2 weeks ago

My stay was excellent, the room was spacious, clean and with the necessary furniture to be comfortable. The restaurant service was very good, the waiters were very kind and attentive to my needs. A very nice detail was that the hotel put a stand with snacks and water for the guests as a gesture of welcome. The location is perfect if you're traveling in terminal 2.

3 Jainif Marediya - 3 weeks ago

It’s a good hotel but the reception desk service could be quicker. The rooms are fine and spacious but the bed sucks - it’s hard as a rock. The shower in my room took like 3 minutes to spit out warm water. Not worth the money honestly but it’s convenient

5 Thomas Gieskes - 3 days ago

This hotel is our favorite place to stay overnight at Mexico City. Rooms are nice and the restaurant does a very nice breakfast with superfriendly and professional service. Our waiter, Edwardo Trejo, went out of his way to get croissants for my wife, which were not on the menu. And when they came, they were delicious. The team that prepares the omelettes is also very good and very quick. Love this place.

5 Maria Torres - 4 months ago

Check in was seamless as well as settling into the room. We had an early breakfast with a variety of options with Ismael Martinez helping us along the way. This is my third
time here and once again, it did not disappoint.

1 Olee Fowler - a month ago

I stayed at this hotel last Monday, August 1 after a forced stay at the Mexico City airport. We checked in for one night. The room was fine. Way overpriced and outdated for U.S. standards, but fine for a night. But this review isn't about the room, it's about the customer service. Or shall I say lack there of.

I accidentally left my pink toiletry bag in the room behind in a rush to catch our flight. I called to speak with lost u0026 found and got tossed around from person to person asking to speak to someone who remotely understood English, and eventually just got hung up. I called back later in the day, and I encountered the same issue. I then emailed -- a few times! -- with no response.

There are plenty of valuables in that bag that I don't know if I'll ever recover now. I'm devastated. I don't remember a worse customer experience with a hotel. There was just no one will to show me any hospitality, just because my Spanish isn't perfect? And as a hotel in an international hotel in one of the largest cities in the world (not to mention, neighbors to the U.S.) you would think that someone on staff would be able to help me out with communication. But no-one sadly did.

Be warned if you stay there that you don't leave anything accidentally behind!

1 Jorge F Ramirez (Jorgeramirezmusic) - 3 months ago

Not a 5 star hotel at all! Booked from a Wednesday to a Friday u0026 chose the king bed option. Upon arrival I was told there was no king size beds at all so we were assigned a room with 2 beds. Once we got in the room, locks were not working, the hotel drinks they give out of courtesy were open, there were open water bottles and receipts in room from previous guests, it was a mess. Asked for more Toilet paper and they only brought one over lol.. Did not clean our rooms, my stay here was terrible. Never again.