Hotel Mónaco Ciudad de México

5 Sebastian Terence - 11 months ago

Marvelous service. It's my first time and I am delighted how excellent the service was. I booked the room with the jacuzzi and it was very relaxing. Communication with Karina via WhatsApp was amazing. I recommend Fanny for her service, she made me feel like if I was in a 5star hotel, helpful at anytime. Every staff of this hotel have been extremely friendly. Perfect location to see all the cultural sites. Very warm and joyful staff at the restaurant. The breakfast was very tasty. Can't wait to come back.

3 P U - a year ago

The people were super nice. Room had no air conditioning..the room was updated but it had a humidity stinch smell to it. Other than that I give the place 3.0 out of 5.

4 Adrian M - 6 years ago

Nice budget hotel. Small room but clean. Great location to walk to various landmarks but not an area I would want to talk around at night. Restaurant is good for the breakfast buffet. Beds a bit stiff. Had some issues with the drainage in shower and bathroom and had issues with safe not working but they resolved immediately. 4 star for value. Would stay again.

4 Emmanuel Garcia - 4 years ago

Get a suite if you want AC, very clean hotel, if you get the one with the jacuzzi you will not be disappointed. Nothing wrong with the rooms loved them! Front desk amazingly helpful, BUT as much as I want to give them 5 stars I can't, the lady that was cleaning rooms on my floor kept saying awful things about the customers with very inappropriate words she was rude and the restaurant is not as good as I thought it'd be. Will be coming back on my next visit for sure!

1 Selena Blanco - 5 years ago

Horrible service! The rooms seemed clean except for the bed bugs! Came home with bites all over my arms and legs. And be careful when you book a standard room, it does NOT include Air Conditioning. The lady with short hair was not willing to help me move to another room. She and the boy that works the nights. Both need to go take costumer service classes. Liz and I believe Nora were amazing and helpful.

5 hunter wilk - 5 years ago

The location is pretty good, though a bit more North than I'd prefer. The suites we stayed in were huge, had all the amenities you would expect, and were very very affordable. There is room service and a restaurant/bar. Overall I loved this hotel.

5 Alexandru Busa - 4 years ago

I had a very positive experience at this hotel. We stayed here twice already. The location is excellent, right in the historical center, extremly close to the Hidalgo metro station and to the San Carlos Museo metrobus station. It's exactly the metrobus line 4 which goes to the airport. The staff is very friendly.