1
Laura Ortega -
6 months ago
(Translated by Google) The attention of the clinical file area is AWFUL, they have no tact with the patient, being essential because it is the filter, unfortunately the doctors must solve everything, when the administration staff is in charge of it.
They need training in how to treat people, they ignore, they communicate halfway, they don't look you in the eye, etc.
It is not possible that being few patients (6-9 people) take forever and are justified by saying "we are human" And they do not want to attend more people, this slowness is due to the lack of communication and filtration of the clinical file.
(Original)
La atención del área del archivo clínico es PÉSIMO, no tienen tacto al paciente, siendo fundamental por ser el filtro, desafortunadamente los médicos deben resolver todo, cuando el personal de administración es la encargada de ello.
Les hace falta una capacitación del trato a las personas, ignoran, comunican a medias, no voltean a verte a los ojos, etc.
No es posible que siendo pocos pacientes(6-9personas) tarden una eternidad y se justifican diciendo "somos humanos" Y no quieran atender más personas, esta lentitud es por la falta de comunicación y filtración del archivo clínico.