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Jessie Wang -
9 months ago
OK food, affordable prices, I would have given this place a better rating, but unfortunately, I'm leaving this review because I had the worst service experience in all of Mexico at this restaurant. My family and I felt incredibly unwelcome eating here, even though we were the only ones there. I'm not trying to make assumptions, but during this time the world is really unsafe for people who look like us, so please keep in mind that we have reasons to be sensitive. I felt like I was given an attitude because I don't speak Spanish perfectly, but was able to order our food completely in Spanish. This is Mexico, so of course I don't expect anyone to speak English to us, we've been able to get around with my Spanish with no problem at all. However, there is a difference between expecting the staff to speak English and expecting the staff to have basic manners to cater to a potential international clientele (or anyone in general). During the meal, we felt like the service was so incredibly bad/non-existent and felt unwelcome even setting foot into the restaurant, so we decided to just tip 15% (minimum 10% in Mexico) in comparison to our usual 20+%. When I told the individual working there we wanted to add a tip, he/she (not going to indicate who was working there) simply nodded with zero expression of gratitude. Leaving the restaurant, we were not thanked a single time for coming to the restaurant. When I go to a sit down restaurant, I expect a small amount of kindness expressed for coming to the restaurant, maybe a smile, just as I always expressed thanks each time he/she brought out our food and drinks. The service individual actually gave a cold glare whenever I smiled. Imagine going to a restaurant and being treated like this. We would have rather stayed in our apartment and ordered delivery. Considering the nearby restaurant is five times more expensive, yet had way more people, I'm guessing people stopped coming here because of the poor service. It's unfortunate because I always create vegan lists for every city I travel to, and I simply had to remove this one after coming here.