Hotel Lucerna Mexicali

5 Driving Miss Ninya - 2 months ago

This Place is super nice we had a poolside room next to the Italian restaurant, were not able to go in because of our schedule but from looking in the window, the wait staff is very attentive! We did go to the breakfast buffet and it was delicious, beautiful setting and the waitresses were very friendly and attractive!

1 juana guval - 2 months ago

After summit my review and rating The owner replied the same thing for all negative comments“ ( ¡Hi, Juana! We understand your position and we are sorry that you have this disagreement Our commitment is to work day by day to achieve continuous improvement. Thanks in advance for your time.) the only professional friendly person was the custodian girl she apologized for the inconvenience of the shower floor been so damage and full of tartare.you should go to hotel Araiza 5 stars ⭐️….this hotel is a joke “””

5 Diana Gutierrez - 7 months ago

The staff was super friendly! As soon as we got here there was someone helping us with out bags and showing us the way to our room. The rooms were very clean and the bathroom as well. Ordered room service and it was here within 15 min! :) had breakfast in the morning at their buffet and they had a wide variety of food and it was great! Would highly recommend and would stay here again.

5 Cherry Blossom - 5 months ago

Love it!!! Safe place to stay with your family. Children have fun at the pool. Delicious food the parking is safe at any hour and the personal always taking care of you. 100% recommended.

2 Teri Sanchez - 4 months ago

My husband and I stayed at Hotel Lucerna, Mexicali on April 9, 2022. We had made and paid for our reservation earlier that week, but when we arrived they told us we didn’t have a paid reservation. It was after 11:00 pm when we arrived and we were exhausted so we paid a second time and planned on resolving the issue the next day. I have to say the night time person was very rude and not helpful in the least. The next morning we were told the situation was resolved and we would be getting back our money. To this date ( May 2nd) and after numerous phone calls to Lucerna they still haven’t paid. I will never stay at this hotel again as the customer service was horrible.

5 Hogan Torah - a month ago

Swag. It's like a Howard Johnsons from the 90s. A step above the other offerings. Service is excellent. Staff could not be more helpful. Very welcoming place. Will be staying here again.

1 Edgardo Sanchez Herrera - 4 months ago

I had stayed many times at the Lucerna in Tijuana, never had problems. Here is my experience in Mexicali. The review below was made by my wife however what she missed is that after the fact that the front desk told me they had two rooms available one for 3800 pesos or another for 4800 pesos I had to take one of them because it was then 11:40 pm. It took me and my wife who has a bad knee 20 minutes ti find our room because nobody mentioned where the room was. Praise God I asked a guess that helped me find my room. I came invited as part of a Group by Rodolfo Cabañas Vildosola who was nice enough to set up the reservations and also Mr. Gustavo Alamaraz Montaño who came for business and we had a chance to meet and talk and also was not to happy with the service. I travel a lot for business and I have to say, I am very disappointed by what it used to be a nice placed to stay. I am still waiting for my money.

Teri Sanchez
2/5
3 days ago on Google
My husband and I stayed at Hotel Lucerna, Mexicali on April 9, 2022. We had made and paid for our reservation earlier that week, but when we arrived they told us we didn’t have a paid reservation. It was after 11:00 pm when we arrived and we were exhausted so we paid a second time and planned on resolving the issue the next day. I have to say the night time person was very rude and not helpful in the least. The next morning we were told the situation was resolved and we would be getting back our money. To this date ( May 2nd) and after numerous phone calls to Lucerna they still haven’t paid. I will never stay at this hotel again as the customer service was horrible.