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Clarissa P -
2 years ago
Dinner started out promising, their egregiously rude customer service soured the evening.
This was our first time dining at this establishment. Dinner started off on the right foot. We thoroughly enjoyed he appetizers and the wait service started off okay. Our entreés came out and they weren't as satisfactory. The ribeye was good, but we asked for it to be cooked medium and it was rare. The duck confit was overcooked. It should have been medium rare, it was more than well done and very dry. The grilled octopus was cooked properly but the sauce was bitter.
We decided we could live with the steak and duck, but the octopus tasted bad. So we returned the plate letting the wait staff know that the sauce was too bitter for our liking.
This is where the night took a turn. After disappearing for a very long time, our waiter returned to tell us that she was frustrated. Frustrated because she couldn't understand why we didn't like the octopus plate, especially since the chef tasted the plate and said it was cooked/plated properly. All three of us tasted the octopus and didn't like it. For the record, we love octopus and have had it many ways across North America. At this point we told the waiter that although the chef thought it was good, it simply was not to our liking.
Shortly after this interaction Rosalinda, head of wait staff, came to our table. She said "I know that the octopus was not to your liking, but would you like us to pack it up for you to take home?" We asked why we would want to take home a plate we didn't like. We asked if she had tasted the plate and liked it and Rosalinda said, "Yes. I tasted it. But I don't like seafood." It became clear that they wanted to charge us for the plate of food we sent back and that they thought nothing of our opinion of the food's taste, because the chef thought it was good.
After some back and forth, they finally agreed to take the plate off of the bill. Before we sent the plate back, taking into account that all the dishes were off, I said "I'm not going to write a review, because anyone can have an off night. Maybe we'll try again." But after being treated so poorly and feeling insulted, I decided that I needed to warn people about their terrible customer service. Will never return or recommend.