1
Fanny Quintal -
3 years ago
(Translated by Google) I like these ice creams but an unpleasant incident happened to me this weekend. In the branch of Plaza las Américas, Mérida, I went on Sunday October 28/18 with my daughter at approximately 11 am, as I have been before I already knew what flavor to order, something that my daughter did not, to begin with the employee never he greeted although he saw us, as I am polite I said good morning and I ordered mine and my daughter wanted to try a chocolate one, the employee listened to him but did not offer the test, I asked him for it and already with an annoyed face he opens the container and offers the test, my daughter sees another chocolate and asks about that, the girl says the same, it's chocolate and tastes like chocolate, I told her can you give me a sample of that please? To which she replies: I can't give more than one sample per person obviously with a 2 meter face, due to company policies I was obviously already angry, I told her that it seemed absurd to me that it was only one sample per person because in addition the amount they give you is ridiculous and in any case it is 2 ice creams that I would buy, already willing to pay I told him and how does your manager know that you gave more than two tastes to a person? Is there a camera? She points it out to me, I repeat, it still doesn't seem like it to me because we are 2 people, she tells me: ok, I'll tell my manager, right at that moment is when he behaves "nice" and tells me thank you for your purchase. .. I think that any company sells a service more than its product and people go for that, in that branch it is not the first time that they treat me like this, I have never been touched by someone who greets you or receives you with a smile, it seems that you They are doing you a favor. I hope that whoever is responsible for the place watches over the behavior of their employees, because maybe I won't make them millionaires or leave them poor, but I don't plan to return, and if they treated 20, 40 or 100 more people like me, all of that is direct loss to the company.
(Original)
Me gustan estos helados pero me sucedió un incidente desagradable este fin. En la sucursal de Plaza las Américas, Mérida, acudí el día domingo 28 de octubre/18 con mi hija aproximadamente a las 11 am, como yo he ido antes ya sabía qué sabor pedir, cosa que mi hija no, para empezar la empleada nunca saludó aunque nos vio, como yo soy educada le dije buenos dias y pedí lo mío y mi hija quería probar uno de chocolate, la empleada lo escuchó pero no ofreció la prueba, yo se la solicito y ya con cara de fastidio abre el recipiente y ofrece la prueba, mi hija ve otro de chocolate y pregunta por ese, la muchacha dice igual, es de chocolate y sabe a chocolate, yo le dije me puedes dar muestra de ese por favor? A lo que ella me responde: no puedo dar más de una muestra por persona obvio con una cara de 2 metros, por políticas de la empresa obvio ya me había enojado, le dije que me parecía absurdo que sólo fuera una probada por persona porque además la cantidad que te dan es ridícula y en todo caso son 2 helados los que compraría, ya dispuesta a pagar le dije y cómo sabe tu gerente que le diste más de dos probadas a una persona? Hay alguna cámara? Ella me la señala, le repito, aún así no me parece porque somos 2 personas, ella me dice: ok, se lo diré a mi gerente, justo en ese momento es cuando se porta "amable" y me dice gracias por su compra... Creo que cualquier empresa más que su producto vende un servicio y la gente va por eso, en esa sucursal no es la primera vez que me tratan así, nunca me ha tocado alguien que salude o te reciba con una sonrisa, parecería que te están haciendo um favor. Ojalá quién sea responsable del lugar vigile las conductas de sus empleados, porque tal vez yo no los vuelva millonarios o los deje pobres, pero no pienso regresar, y si así como a mí trató a 20, 40 ó 100 personas más, todo eso es pérdida directa para la empresa.
