1 Alejandra Gonzalez - 2 years ago
My father-in-law was admitted two days ago, put on a respirator. He is currently in stable critical condition as of yesterday evening. The hospital asked us not to call the unit directly to call the social workers department. Not a specific person but a department. I spoke to a social worker that indicates that they would call us at least twice a day 7am and 12pm to provide us with updates on my father in-law. It’s currently 3:50pm and no one has called. I’ve been calling since approximately 2pm, spoke with the social works and called the unit directly. All they say is this shifts Dr. needs time to complete his rounds. Now the social worker is telling me that there is no specific time for them to give our family updates. How can they give us instructions to not call and for us to wait for a call, and for them not to follow through. We are anxious and very sad and worried. My mother-in-law can’t sleep can’t eat she’s sitting by the phone waiting for a call that doesn’t come in. The passive aggressive way that this hospital deals with patient family’s is unacceptable. Especially when the patient is in critical condition and we have no access to him. They really need to find a better system.
