Hospital Psquiatrico Cruz del Norte

3 Claudia Olivas - 3 weeks ago

(Translated by Google) Excellent comprehensive review. psychiatric psychologist doctor
both of the administrative staff and the great efficiency of social work ... but deterioration in its infrastructure. In the men's area since the women's area was recently remodeled

(Original)
Excelente valoración integral. Médica psicologa psiquiátrica
tanto del personal admistrativo como la gran eficiencia de trabajo social ...pero deterioro en su infraestructura. En el área de hombres ya que el área de mujeres fue remodelada recientemente

1 Nisse Red - 11 months ago

(Translated by Google) It is honestly very sad that if a patient goes with a profile that tends to anxiety and panic attacks, the staff seems to be trained to trigger each of them.
My friend went for a consultation to meet her new psychologist, and (I honestly don't know if she's a doctor or a therapist or what) GENESIS, caused her such a big attack that she had to be admitted to an emergency consultation.
This was because of the pushy and insensitive treatment of basically telling her that she is a bad patient. He told her that he had missed appointments and that they dialed and she did not answer. All of this clearly seeing that she was having an active attack at that moment.
All of the above mentioned by her is a lie, I have gone with my friend to her consultations. He has not missed any and they have never marked him from these facilities. She always arranges the schedule to be able to go to schedule personally.
But beyond that, it is essential not to have a confrontational behavior with a person in the middle of an attack, now that that confrontation is provoked by your psychiatrist ?! She shouldn't be practicing even as part of the support team. They shouldn't expose more patients to Dr. Genesis. And I will definitely be taking this complaint to other institutions that can advocate for the good treatment of patients.

(Original)
Honestamente es muy triste que si un paciente va con un perfil que tiende a ataques de ansiedad y pánico, el personal parece estar capacitado para detonar cada uno de ellos.
Mi amiga fue a consulta a conocer a su nueva psicóloga, y la (honestamente no se si es doctora o terapeuta o qué) GENESIS, le provocó un ataque tan grande que tuvo que ser ingresada a una consulta de emergencia.
Esto fue por el trato prepotente e insensible, de decirle básicamente que es una mala paciente. Le dijo que había faltado a citas y que ellos marcaban y ella no contestaba. Todo esto viendo claramente que ella estaba teniendo un ataque activo en ese momento.
Todo lo anterior mencionado por ella es mentira, yo he ido con mi amiga a sus consultas. No ha faltado a ninguna y nunca le han marcado de estas instalaciones. Ella siempre se arregla el horario para poder ir a agendar personalmente.
Pero más allá de eso, es básico el no tener una conducta confrontativa con una persona en medio ataque, ahora que esa confrontación la provoque tu psiquiatra?! Ella no debería estar ejerciendo ni siquiera como parte del equipo de apoyo. No deberían exponer a más pacientes con la doctora Genesis. Y definitivamente estaré llevando esta queja a otras instituciones que puedan abogar por el buen trato a los pacientes.

3 carolina romero - 11 months ago

(Translated by Google) I have been attending this institution for 10 months now. (Everything was going well)
Unfortunately due to the change of administration there is also a change with your psychologist. Today, as I would know here, he would take care of me again. My appointment was at 8am ... I was late and I was already in crisis. They tell me "come and see if they receive you" and I, but how ... I didn't care at that point if I had a 20-minute session ... I just needed it. I go and he tells me that he cannot receive me because the time had passed while he was holding his cell phone!
And I breathe I say ok ok then he tells me come in to explain you and I was seriously wrong they are supposed to attend you and when I leave the room, he says nice to me and I like this alv nmms.
That happened to me with the genesis psychologist, who was the one I was meeting with, with whom obviously I could no longer have the confidence to talk to her. Who left me in full attack and could not help me either for ethics or morals when seeing his patient badly, no matter that he will be late for his appointment.
I understand what a government institution is but we deserve a better deal. I would like a thousand times not to have the need to go ... But I do. And I deserve to be well cared for.
However, I thank the psychologist Del Rincón who treated me in an emergency when she saw in the state that I left and was able to control my situation.

(Original)
Tengo ya 10 meses atendiendome en esta institución. (Todo iba bien)
Desgraciadamente por el cambio de administración también hay cambió con tu psicólogo. El día de hoy según yo conocería aquíen me atendería de nuevo. Mi cita era a las 8am... Me retrase y yo ya estába entrando en crisis. Me dicen "pasá a ver si te reciben" y yo pero cómo... A mi no me importaba en ese punto si tenía 20min de sesión... Sólo lo necesitaba. Voy y me dice que no puede recibirme pk había pasado el tiempo mientras sostenía su celular!
Y yo respirando digo ok ok entonces me dice pasa para explicarte y yo estaba mal enserio se supone qué ellos deben de atenderte y cuando salgo del cuarto, me dice mucho gusto y yo así de alv nmms.
Eso me paso con la psicóloga genesis quien era con quien estaba citada, con quien obviamente yo ya no podría tener la confianza de hablar con ella. Quién me dejó en pleno ataque y no pudo ayudarme ni por ética o moral al ver mal a su paciente sin importar que esté llegará tarde a su cita.
Entiendo qué es una institución gubernamental pero merecemos un mejor trató. Quisiera mil veces no tener la necesidad de ir... Pero la tengo. Y merezco qué me atiendan bien.
Sin embargo agradezco a la psicóloga Del Rincón quién me atendió de emergencia al ver en el estado que salí y pudo controlar mi situación.

3 Desiree Rosas - 6 months ago

(Translated by Google) They never answer the calls, they don't give the groceries that one sends them, I don't know why they ask for them. Terrible .. Pure general doctor, lps psychiatrists are never there.

(Original)
Nunca contestan las llamadas, no dan los víveres que uno les manda, no se para que los piden. Pésimo .. Puro doctor general, lps psiquiatras nunca están.

2 Diana Aguirre (Azafranado) - a year ago

(Translated by Google) Terrible service since the COVID-19 pandemic began, although they have limited resources, patient care has become increasingly insufficient, where doctors / psychologists do not attend their appointments with their patients and there is never the medicine to needed. Last year the service was still excellent but this year it has left a lot to be desired.

(Original)
Pésimo servicio desde que la pandemia por COVID-19 dio inicio, si bien tienen recursos limitados, la atención al paciente se ha vuelto cada vez más insuficiente, donde los médicos / psicólogos no asisten a sus citas con sus pacientes y nunca hay el medicamento que se necesita. El año pasado todavía el servicio era excelente pero este año ha dejado mucho que desear.

1 Alma Ortega - 2 years ago

(Translated by Google) Good afternoon ... I am trying to communicate with the hospital, I am looking for a relative, they told me I was hospitalized there ... I am in CD Juarez Chihuahua, and I have no relatives there in Hermosillo. Please answer the phones that always cut my calls ... Thank you

(Original)
buenas tardes... estoy tratandome de comunicarme al hospital, busco a un familliar me dijeron estaba internado ahi... estoy en cd juarez chihuahua, y no tengo familiares alla en Hermosillo. por favor contesten telefonos que siempre me cortan las llamadas... Gracias

5 LUIS FERNANDO Flores - a year ago

(Translated by Google) Well, the Government says you have two soups ,,, and no where ,,, terrible service but you see it as God when you need it ,,, unfortunately there is not much interest ,,, I would like us to do a local group on service .. .... and if you like mine "lithium for everyone, together we count" on facebook.

(Original)
Pues el Gobierno dice tienes dos sopas,,, y ni pa donde,,, pésimo servicio pero lo ves como Dios cuando lo requieres,,, lamentablemente no hay mucho interés,,, me gustaría que hiciéramos un grupo local sobre el servicio...... y si gustan esta el mío "litio para todos, juntos contamos" en facebook.