Grand Fiesta Americana Guadalajara Country Club

4 Akhil Shankar - a month ago

A decent hotel, but not what I’d expect from a 5 star usually. We had requested an early check-in well in advance, which wasn’t available and was a bit disappointing, but based on other reviews it seems like common practice for them to not give rooms before 3pm. Room service is overpriced for most room service prices and finally, the gym was a bit disappointing with fewer machines than you’d imagine.

5 Andre Bueno - 2 months ago

The service in this Hotel is excellent. The staff really care about the customer needs. They make us feel valuable as customer. I always feel very welcomed with the staff always talking to me with real smiles. The infrastructure of the Hotel is amazing and we can cleary see the high quality level since the service delivered to the products they use in there. The food, the products they have at the room, soaps, shampoo, etc all French brand Loccitane, the furniture, the bed, the sheets, pillows, the floors, the walls the sinks in real granite, marble, etc. The room space and layout are very well designed. Water bottles, drinks and snacks available at the room all the time. The cleaning is awesome as the whole hotel and the rooms are always smelling cleanliness. The gym is well equipped and has a beautiful view. The breakfast is top notch with a wide varieties and really good quality. I've staying in this hotel for 5 times since December 2021 and tried Hilton Midtown once and last time. The service is terrible and we feel like nobody in there. I arrived late at night and they didn't even have a water or snacks available for me at room. Empty frigobar and no room service available. Everything is cheap there, soap, shampoo, furniture, the room layout, break fast, service,etc, etc. The gym is in a lower floor and we do not have any good views from there. I bought a bottle of Loccitane shampoo because they have a very cheap shampoo and only a very small quantity for you to use daily. I forgot my bottle of French Shampoo at the hotel and never saw it again. Considering that Hilton Midtown and Grand Fiesta they are basically same prime, I definitely do not recommend you to stay at Hilton. The only disadvantage of Grand Fiesta is because they do not have a swimming pool. But honestly, with my experience on both, I would never take Hilton only because of the swimming pool. For all the other aspects Grand Fiesta is from far much better and delivers a great experience and value per money. I 100% recommend Grand Fiesta Americana.

3 Brad Stewart - 6 months ago

Let me preface this review by saying the hotel property itself and the staff were great! My issue is I booked a club king party room because in the description of the room it says that room gives you access to the grand club lounge which is on one of the top floors overlooking the city and offers complementary breakfast, cookies and beverages during the day and a variety of appetizers house wine and beer in the evening. I paid $150 per night for that room, a normal room with a king bed would’ve been $90 per night but I elected to Book the club king party room because of the access to the grand club lounge. Upon check-in the receptionist said the club lounge wasn’t open and I said that’s OK we’re tired, what time does it open? she responded that it has not been open for over two years!? She apologized and said she would throw in a couple of complementary breakfast buffet vouchers which are $18 each. So I spent an extra $180 for the king room that gives access to the lounge and in return I got a $36 breakfast voucher. Once again the property itself and the staff were great but I’m having a hard time getting the bait and switch taste out of my mouth. I highly suggest you save your money and just book the regular king room and not the club king party room because there is no advantage to it whatsoever. Management, if you’re listening, if the lounge has been closed for over two years then please update your website and don’t list that as a benefit for spending more on a room.

5 Handy Man - 4 months ago

The Best Hotel in Guadalajara. I stay here every single time I visit Guadalajara and every time is Amazing.
Great customer service, always clean and Delicious food. Great breakfast buffet. Spacious Master Suite and Jasmin at the Concierge desk, always ready to help to make your stay the best every time.

5 Edward Jeremias - 6 months ago

Very nice and clean hotel the people are great they serve you well and they are very attentive. Breakfast buffet. Is something like the European breakfast I had in Germany it was a pleasure to be there. The two gentlemen I went with had never been to Mexico they loved it they loved the meals at the hotel also very much

5 John Brian Leathers - 5 months ago

This is a wonderful location near many interesting restaurants. We had the buffet breakfast at the hotel's "4 Estaciones" restaurant and it was one of the finest meals I have ever eaten. The staff were very friendly and helpful. If you are staying here, try eating at "Mui Mui" within walking distance, an upscale Asian restaurant with a beautiful garden setting @ São Paulo 2367-D.

5 Chowdappa Kv - 2 months ago

I liked it... awesome ambience and services..guess what breakfast awesome too loved it...hope they will continue the quality as is...