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CRISTINA VIRAMONTES -
5 months ago
The staff did not help us with our neighbors upstairs, we stayed downstairs (never will do it again) These people started walking around the room at 3am wearing shoes and making a lot of noises like moving furniture around, they never stop even when we complained to the lobby and they came to their room. they were quiet for a moment and then continue their business, we could not sleep nor rest at all. We have planned a Sunday at Ensenada we ended up packing our stuff and leaving this place at 6 am. the people upstairs left before us because my husband got so mad he start punching the ceiling to see they will stop with that id did not work, instead they flee the place. Leaving us with no rest at all my kids were upset too. it was a disaster.