Hotel Lucerna Culiacán

4 Chirag S - 2 months ago

Next to the mall and restaurant. Quiet on the back side of the hotel. The front of the hotel gets a lot of noise from road. Could use better sound proofing.

May look dated but the Internet is fast.

Breakfast has vegetarian options.

4 grecia rivas - 5 months ago

Updated review: While the staff insisted on the wire transfer before we arrived at the hotel, we ended up showing up hoping for the best without the wire transfer and the Hotel staff were gracious enough to honor our reservation and ultimately were still able to provide us with the treats. The stay was pleasant and I’m glad it all worked out because I was very stressed and worried that we would arrive and not have a hotel to stay at for the wedding. The hotel is beautiful, the room was comfortable and spacious, and the staff were great. I would stay here again and next time just not book any added services that require more than my credit card information prior to arrival.

Previous review:
Would give this place zero stars if I could. I booked a room online and got a call 4 days later saying that I needed to wire them the money for the room and I couldn’t pay with credit card. When I asked for them to cancel my reservation or modify, they also said they couldn’t because I booked online. It’s difficult to believe that in 2021 a hotel would still ask you to wire money to them because we chose a package that included breakfast and a few treats. Their customer service has made it impossible for me to fix the situation and I don’t know of any reputable hotel that would request a wire transfer like this.

3 Andres Flores - 2 months ago

The hotel staff is friendly and helpful, the location of the hotel is ideal, The only issue is that the carpets are gross!

2 Rolling 386 (B1127) - 5 months ago

Too much noise plus shooting on my last night. I have stay on high class hotel and this one not high class. To expensive for what it is.

5 Abed Abu Shmais - 4 months ago

Quite, relaxing, within walking distance from downtown, several good restaurants and shopping center are very close.
Service was excellent.

1 Luisa Dorsey - 9 months ago

This was my second time staying at this place and I think it may be the last. Although the place is cozy and the beds are comfortable it’s really hard to rate it anything other than “poor”. We were given room 212 and I could hear so much noise from the streets it made it extremely difficult to get any sleep. This may be a good option for the 20 something year old crowd that wants to be out there partying but not for the person that wants to get a good night sleep.

2 Korin Valerio - a year ago

Everything was beautiful except in the morning i found a huge cockroach entering the bathroom i am thinking because i might of left the porch door a little open that night. Also One of the waitresses out in the pool Apparently was annoyed with our presence.Their was a couple having romantic dinner out by the pool, the waitress approached to me and wanted me and my family to move further far so they can enjoy their night. so disrespectful and unprofessional for the staff to act that way. i am there to enjoy not be kicked out that way. i am paying for my stay so i deserve the same treat like all of us guests that stay in this hotel there!