Suites Hotel María Bonita

1 Maria Lopez - 2 months ago

OMG so so disappointed with our stay this time!! I reserved 4 rooms 2 and a half months in advance. The rooms I reserved showed availability at the time I made the reservation. When we got there did our check in and went to see our rooms, two of the rooms that were supposed to be king suites were changed to queens with the kitchen but were not informed of the change at all. They should have said so when we checked in, but of course they waited for us to pay. We go to the office to complain and they said there was not a king available so they changed it but charged the same supposedly because that room was more expensive. I explained that I didn't care about the kitchen, I wanted the comfort of a king bed to be able to rest. They didn't give us any discount or even tried to accommodate us in another room. Then one of the other rooms the bathroom smelled liked sewer and stinked up the whole room the next day. They also changed the buffet that was included, you still get a buffet but is more limited and not at the restaurant, at a much smaller area. Now you have to pay if you want the buffet at the restaurant. That is fine but post it on their website or let you know when you make reservations so you can decide if you still want to stay or not. What bothers me is the lack of information. know it's not a 5 or 4 star hotel but before it was more maintained and they were more attentive to your needs, which is why we have always stayed there. Now it just seems like they don't care, which is probably why this time we noticed less people staying there. But then why were the rooms not available ????. Well, they lost 10 people staying there everytime we visit Juarez. DON'T STAY HERE GO ELSEWHERE.

2 Slagger Hacks - a month ago

Couldn't park in gated area, had to leave my car by street. "Suite" carpet left my white socks black on bottoms. AC couldn't keep up with temperature. Strongly suggest going to Maria Bonita by US Embassy

3 monica chavez - 5 months ago

Too noisy. Limited parking. They had a wedding and parking was given to attendees instead of hotel guests. Food subpar

4 Vero A - a year ago

Really nice, my room was clean and comfortable, we had a little bit of a problem with the air conditioning but Manuel went right away and fixed, the breakfast was good and had variety, our waiter was super nice, I'll be back soon!

2 Road Hog - a year ago

Checking in with front lobby attendant, receptionist, and other employees were friendly enough. We tried calling the hotel for some adjustments prior to our arrival but they just put us on mute and refused to respond. Also our room was called “city view”. Well there wasn’t much of a view. There was only the noisy street traffic all night long right in front of our window. With all the positive reviews, we were expecting a little more responsiveness and a better room. They rate themselves as a 4 star hotel, sorry but it feels more like a 2 star hotel. Very disappointing experience.

4 G I O - 2 months ago

Awesome place to have an event and awesome customer service

1 Maria Rangel - a year ago

I booked this hotel throughout a third party company. It really upset me to find out my reservation was cancelled by the hotel without any type of notification because according to front desk representative I didn’t check in by 6. I wasn’t notified by website or hotel representative previous to my arrival this was a requirement. The representative explained that since my reservation was made through a third party my reservation was basically on standby in case another guest was willing to pay full price for my reserved room. I don’t know what type of business does this!! Every time I have made any type of reservation, unless I cancel in advanced my service is guaranteed. After a long, tiring day of work I didn’t appreciate the unpleasant surprise.