5 Ivan Bernal - a month ago
The hospitality at this establishment is like no other. The staff is genuine, sincere, pleasant and happy to help with anything. They go out of their way to accommodate their guests. The administration got wind that my son left to the hospital in the middle of the night and had emergency surgery. Upon his return from the hospital, they relocated us to a lower level for his ease, helped us cancel pre paid tours, and checked in on my wife and kids while I spent 3 days with my son at the hospital. The rooms are clean and turned every day, grounds are clean and well groomed. Location is away from all the chaos and nasty traffic Cancun offers. The local restaurant has a limited menu, but it is all freshly made. There is a small store right outside the grounds, but it has all the basics we needed. If you like a slow pace and relaxation, give them a chance, we were thankful to land here and if we go back to Cancun, we’ll stay here again. We’d rather rest and get out for daily outings as opposed to never leave an all inclusive resort to party all day…..but that’s just us!