Santander sucursal Ágil

1 Néstor Magaña - 4 years ago

Terrible experience! If you see that the bank is using this system to assign your turn and the bank is already crowded, you should just leave. Otherwise, you will have to wait for at least 2 hours. This system doesn't work.

2 Stanislav Nemashkalo - 6 years ago

I am thinking about to change the bank, without any reason and notice they have been blocking my debit card. And for sure 1 hour in line to ask why they have blocked it, and they cant give an answer usually just unblocking and saying "No se" ....

3 Oscar Neuman - a year ago

As banks go in Cancún this one is better than most. That's all I can say...

1 Paulo Romero - 4 months ago

(Translated by Google) The people who serve you have a friendly and polite attitude but it's no use if in the end they make you wait for 5 hours outside the bank because they don't even let you go to the waiting room.
If you need to go to open a payroll account go first thing in the morning or better not go to avoid the sunny one, from what I saw they open about 5 accounts a day, by the way when it was finally my turn it took about 20 minutes to complete the process and that was only because his fingerprint reader was not working correctly.
They have to carry:
*Original proof of address in the name of a person.
*Official identification
*Company letter with information

(Original)
Las personas que te atienden tienen una actitud amable y educada pero de nada sirve si al final te hacen esperar durante 5 horas afuera del banco por que ni siquiera te dejan pasar a la sala de espera.
Si necesitan ir para abrir una cuenta de nomina vayan a primera hora de la mañana o mejor no vayan para evitarse la asoleada, por lo que vi abren unas 5 cuentas al día, por cierto cuando por fin fue mi turno tarde unos 20 minutos el completar el proceso y eso únicamente fue por que su lector de huellas no funcionaba correctamente.
Tienen que llevar:
*Comprobante de domicilio original a nombre de una persona.
*Identificación oficial
*Carta de la empresa con la información

1 Jefte Dzul Yah - 6 months ago

(Translated by Google) FATAL SERVICE, they give you so many obstacles with the paperwork and not only me, but also the other clients and apart from despots in the way they address the client, I am from 10 a.m. I'm here to open a payroll account and I can't believe I've been here for almost 6 hours. There was a girl wearing an hr. Waiting, she had already had her turn according to the screen and an executive comes out to tell another client to enter the cubicle whose turn it was for her, to which she exclaims "what if they don't follow the shift?" And the executive replies despotically a "NO!" I also realized that they are not trained to solve the problems and doubts of the clients since I saw that the clients went from cubicles to cubicles to see who could solve the problem, how inefficient this branch is and I do not know what was up with executives who They were playing their cell phone, something that is not allowed in other institutions, but well, the policies of each bank are different. But hey, later they talk to you to offer you services and for the aforementioned reasons, customers better opt for other banks.

(Original)
FATAL SERVICIO, te dan tantas trabas con el papeleo y no solo a mi, también a los demás clientes y aparte déspotas en la manera en como se dirigen hacia el cliente, estoy desde las 10 a.m. aquí para que me abran una cuenta de nómina y no puedo creer q llevo ya casi 6 hrs. Había una chica que llevaba una hr. En espera, ya le había tocado su turno según la pantalla y sale un ejecutivo para decirle a otro cliente que entre en el cubículo al q le tocaba a ella en lo q exclama ella "que si no siguen los turno?" Y le contesta el ejecutivo despotamente un "NO!" Igual me di cuenta que no están capacitados para resolver los problemas y dudas de los clientes ya que veía que se pasaban los clientes de cubículos en cubículos para ver quién podía resolver el problema que tan ineficiente es esta sucursal y no sé qué onda habían ejecutivos que estaban jugando su celular cosa q en otras instituciones no está permitido pero bueno las políticas de cada banco es diferente. Pero bueno después hay te andan hablando para ofrecerte servicios y por lo antes mencionado mejor optan los clientes por otros bancos.

1 SERVIL - 2 months ago

(Translated by Google) The facilities are not the problem, the problem is that they did not want to open my payroll and when I mentioned this to the other branch that they sent me, they were able to fill out a letter for me, since they had to provide me with the service

(Original)
Las instalaciones no son el problema, el problema es que no me quisieron aperturar mi nómina y al mencionar en la otra sucursal que me enviaron de esta me pudieron llenar una carta, ya que ellos debían brindarme el servicio

1 Daniel Garcia - 4 months ago

(Translated by Google) Slow, unimportant because of the people who visit them, they do not have window deposits and if the waiting list for executives can be up to 3 hours and they do not care in the least, they give you paper shifts so as not to affect their productivity. . HORRIBLE!!

(Original)
Lentos, sin importancia por la gente que los visita, no cuentan con depósitos en ventanilla y si lista de espera para ejecutivos puede ser de hasta 3 horas y les importa en lo más mínimo, te dan turnos de papel para no afectar su productividad... HORRIBLE!!