We Hotel Acapulco

5 J. Cruz - 8 months ago

Not in the Zona Hotelera or Diamante but within a short drive or taxi/bus ride. Don’t be afraid to get on the shady looking buses. It’s a fun, new experience (you’ll feel like your at the club, especially at night with the lights and music, with the locals just trying to get to/from work). Some taxi drivers will try to overcharge you to get you around town. Very relaxing, family oriented environment in this area of Acapulco as opposed to the fast paced, crowded environment of Zona Hotelera/Diamante. Hotel is open concept. Everything is open to the natural air outside. Has two pools (adult and kids). Has a pool side bar and gym (closed during COVID). Rooms were nice size. Beds sleep 2 adults per bed. Bedding was clean. AC worked. Only issue is that it’s above the beds and so all the cold air hits you while you’re in bed. Balconies all face the pool with a nice view of the beach in the distance. Shower water was cold but you’ll appreciate a cold shower when it’s 100+ degrees outside and the vent in the bathroom is actually a window type vent that brings the heat in. Always keep the bathroom door closed when the AC is on if you want your room to stay cool. Housekeeping stops by daily to clean the rooms. Housekeepers were nice. 24/7 security in the lobby. Security guards were nice. Security enforces mask policy. Hotel staff was also nice and welcoming. Checking starts at 3pm but they let us check in at 10am at no extra charge (can’t say this will be honored for everyone but it was a nice gesture). Check out is at 12pm. They let us use the pool’s bar area to eat amongst family since it was closed due to COVID. Price was reasonable during non-peak times. Between $50-$75 USD per night. Parking available around the corner but didn’t use it. No fridge or microwave in room. Coffee maker/coffee and water were complementary daily. Crossing the street to the beach/restaurants was the biggest con. If you have kids or older adults be prepared to run for your life cause the cars won’t stop for you. There is a crossing down the street by the Oxxo which is a safer route. In the other direction, you’ll find a big chain grocery store (Bodega Aurrera). I felt safe in and around the hotel just don’t go flashing your money and gold chains around and you should be good. I highly recommend this hotel and would definitely stay again.

5 Kai Cooper - 2 years ago

The room is always always nice and clean, friendly staff and I somehow become friends with the security guard. Giant pool area all located about 10m from the beach.

5 Ernesto Rojas Perez - 2 years ago

Good

4 Lizeth Hernandez - a month ago

(Translated by Google) The Hotel is very nice, they also deliver everything clean, there is no food service inside nor is there a refrigerator or something where you can store what you bring, basically if you buy food for the hotel it must be to eat there or it can spoil However, you can buy anything, there is an Oxxo and a bodega very close.

The service of the hotel by Miss Rebeca at reception is very good ???? but by the night manager, the truth is not so much, we asked for a mat for the bathroom and he never brought it to us or informed the staff of the bedrooms that he did for us lack.

The pool is very rich, it is not very deep, so it is excellent ????????.

Although according to the price, if they should have a better service, the internet fails a lot and the night receptionist did not solve it, the security guards, very friendly.

The television does not have internet as to put music or Netflix, however, it is cable television.

(Original)
El Hotel está muy bonito, también te entregan todo limpio, no hay servicio de comida adentro ni hay refrigerador o algo en dónde puedas guardar lo que llevas, básicamente si compras comida para el hotel debe ser para comer ahí mismo o se puede echar a perder, sin embargo, se puede comprar lo que sea, hay un Oxxo y un bodega muy cerca.

El servicio del hotel por parte de la señorita Rebeca de recepción es muy bueno ???? pero por parte del encargado de la noche la verdad no tanto, pedimos un tapete para el baño y nunca nos lo llevó ni informó al personal de las recámaras que nos hacía falta.

La alberca es muy rica, no es muy profunda, así que es excelente ????????.

Aunque de acuerdo al precio, si deberían tener un mejor servicio, el internet falla mucho y no lo solucionó el recepcionista nocturno, los guardias de seguridad, muy amables.

La televisión no cuenta no internet como para poner música o Netflix, sin embargo, es televisión por cable.

1 Andrei Pinedo - a month ago

(Translated by Google) Problem not solved, I made the reservation through booking, however, I made the payment directly at the hotel when I checked-in. On the one hand, they did not let me pay per night so that the invoice would also come out according to the payments, demanding full payment in 1 single exhibition, due to the fact that the company I work for bought my return flight one night earlier than planned, a situation that I notified the hotel 4 days before my departure to see some type of refund to which I never had a response, except the day I checked out telling me that there was no refund or return of the unused night. BECAUSE OF THIS BAD ATTENTION AND SERVICE, I WOULD NOT RETURN AGAIN AND I DO NOT RECOMMEND IT, AS WELL AS THE PROBLEM WITH THE REPLACEMENT OF SHEETS AND COVERS, AS IT HAD BLOOD STAINS.

(Original)
Problema no resuelto, hice la reservación mediante booking sin embargo el pago lo realicé directo en el hotel cuando hice el check-in.. Por un lado no me dejaron pagar por noche para que la factura saliera también conforme los pagos exigiendome el pago completo en 1 sola exhibición, debido a que la compañía para la que trabajo me compró mi vuelo de regreso una noche antes de lo planeado situación que notifique al hotel 4 días antes de mi salida para ver algún tipo de reembolso a lo cual nunca tuve respuesta sino el día que hice el checkout diciéndome que no había reembolso o devolución de la noche no utilizada. POR ESA MALA ATENCIÓN Y SERVICIO NO VOLVERÍA A REGRESAR Y NO LO RECOMIENDO ASÍ COMO PROBLEMA CON EL REEMPLAZO DE SABANAS Y FUNDAS PUES TENÍA MANCHITAS DE SANGRE.

5 Claudia Roldan - a month ago

(Translated by Google) Very clean in excellent condition, nothing saturated, a swimming pool and a wading pool very suitable for little ones, food area and excellent view. We give it 5 stars for location, cleanliness, service, and rates. Highly recommended ????????⭐⭐⭐⭐⭐

(Original)
Muy limpio en exelente estado, nada saturado, una piscina y un chapoteadero muy apto para chiquitines, área de comida y exelente vista. Le damos 5 estrellas por la ubicación, limpieza, servicio y tarifas. Muy recomendable ????????⭐⭐⭐⭐⭐

5 Claudia Curiel - a week ago

(Translated by Google) Pleasant and comfortable rooms, as well as the pool and the gym... I highly recommend it.

(Original)
Agradables y confortables habitaciones, así como la alberca y el gimnasio... Lo recomiendo ampliamente.