Mayan Palace at Vidanta Acapulco

3 Elsa - 2 weeks ago

I expected sea view but got garden view instead. The kitchen sink was clogged. The first time we opened the bathtub small brown stuff came out of it. The kids arcade looked interesting but was under maintenance. The kids water park is closed Monday through Wednesday. The “Gourmet Market” -where you can buy pastries and deli- seems to be ran by a different company as hotel staff wouldn’t help us with a slamming door. The new ceviche restaurant Sal y Limón was really good.

1 Krishna Plascencia - 3 months ago

Horrible time,
My two days that I was at the pool I was approached by hotel staff u0026 was told to go change my shorts as they were unappropriate for the pool. My shorts were Aviation issue rescue swimmer shorts. I am a US Retired Veteran u0026 was hoping to have a great relaxed time here but this was not the case.

5 Mark Lewis - 6 months ago

We have been here a number of times and love the resort. Their new Le Petit Chef experience is wonderful. We highly recommend for those looking for a fun, fine dining option.

1 Moses - 5 months ago

I stayed here for my honeymoon from December through New Years. Beautiful facility. Food is good. Not much to do for young couples looking to have fun. More of a family resort. However, I rate it a one star because of the guests. If you’re black be prepared to experience a lot of stares and micro aggressions from other guests at the resorts. A lot of them stare as if they have never seen a black person before. Someone even had the nerve to ask what I was doing there. Overall I love Vidanta and this is my third resort. I’ve been to Vidanta Puerto Vallarta and Vidanta Rivera Maya but have never experienced as many stares from guests on the resorts as my wife and I did here at the Acapulco resort. I hope more is done to make guests of all races feel comfortable and at home. To pay so much money and feel out of place is terrible. I likely won’t be back to this location. I hope Vidanta takes this serious.

5 Chrystal Kyles - 6 months ago

Very beautiful
Excellent room servers
Beautiful beach
Luv Acapulco

4 Alexandra Stamper - 10 months ago

When you're sitting poolside, look out for Maria Martinez and/or Noe. They are amazingly attentive and give the best service... definitely look out for them, they're awesome.

"Beach club" has the best fish tacos out of all the restaurants. But also look for the steak tacos pool side at the hotel.

At the pool the entertainment "vidanta joy squad" lived up to their name. They brought energy and happiness to everyone's faces. On top of that they made you feel like they were enjoying their time outside as well. They played trivia, bingo, volleyball, pingpong and more. If you seemed shy or out of the loop they would find you and ask if you wanted join in on the fun. If you see Gabriel, irazena, and yendy make sure to tell them hello!

The Mondo nightclub has the best staff, Angel was extremely attentive and a lot of fun and if you're in need translator for English he will most likely be the one they call for. But, you can find Angel in almost any other bar or restaurant on the property throughout the day.

We were very lucky in the taxi category. Jose, taxi number 8 was there with us from begining to end. When we needed someone, he was already there waiting with the door open with a smile. Jose knows the city like the back of his hand and if you wanted something specific he knew the best place to take us. When needing a chauffeur ask for him. He also loves to help you learn Spanish.

Over all this was a spectacular experience. But, I would highly recommend learning basic Spanish or have a great offline translation app. This place does cater to English speaking guests but mainly all staff and people are Spanish speaking which was the hardest part of this amazing week.

5 Allison - 2 years ago

This place is the top of the top. Now that I have stayed here, it is hard to stay at any other resort! The staff were excellent, and even though there was the language barrier, they did a great job helping us. I loved the beach access and the pools were amazing! There were so many to choose from! I loved the lazy river and the infinity edge pool. Fantastic Sea turtles adventure and other wildlife to spot. The rooms are well kept and very clean. I also loved the night events! It was so much fun to go to those! They were put on very nicely. I would definitely recommend!!